Overview

  • When an order is worth more than the value a customer paid for it, particularly when a discount has been applied, sometimes Customs will flag it.
  • This article outlines how to display discounts on commercial invoices by adjusting the order values.

1. How to adjust an order's value

  1. Go to Settings > Integrations.
  2. Select Order Value Integrations.
  3. Select Adjust based on total value. Starshipit will recalculate the order items to add up to the total amount paid by the customer.
  4. Hit Save.
    1. NB: This setting defaults to No Adjustment which displays the value of the order items, regardless of the amount the customer paid for them. 

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