(Legacy) Troubleshooting - Print Client

Overview

  • This article outlines solutions to common Print Client errors.
  • Find out more about how to set up the Print Client.
  • Starshipit recommends using the Print App instead of the Print Client. Find out how to set up the Print App.
  • If you experience an error that isn't outlined below, please contact support@starshipit.com.

Error: Your Starshipit Print Client isn't working

Close and reopen the Print Client

  1. Navigate to the taskbar (Windows), or menu bar (Mac)
  2. Click the arrow icon, then select the Starshipit Print Client.

    print_client_2.jpg

    Print_client_toolbar.png
  3. Right-click, then select Exit or Quit to close the Print Client. 

    print_client_1.jpg

    Print_client_quit.png
  4. Re-open the Starshipit Print Client.

If the Print Client is frozen, end the process from your task manager. 

If your computer has been on for an extended period of time (over 24 hours), restart it.

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