Live rates at checkout - troubleshooting


How it works

Starshipit relies on the courier company to provide rates. However, if the system is unreachable or a customer enters an unsupported address, no results will be returned. You can set up a fail-over that will be displayed if your couriers API isn't working.

1. Set up a fail-over for the rates at checkout 

  1. Go to Settings, then select Checkout Rates.
  2. Select Enable advanced configuration.
  3. Select the product code you want to display and select FAIL-OVER.
  4. Add the quantity for the fail-over. 
  5. Click Save.


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