WooCommerce - troubleshooting

Overview

• This article outlines some of the common errors you could experience while using the Starshipit/WooCommerce integration, and how to resolve them.
• Read more information about how to integrate with WooCommerce.

Error: Unsuccessful - The remote server returned an error: (400) Bad Request. 

If you test the connection and get this error, you may need to enable permalinks. To do this:

1. In your WooCommerce account, select Settings, then select Permalinks.
2. Under Common Settings, select Post name.
3. Click Save changes.
4. In your Starshipit account, go to Settings, then select Integrations.
5. Select Settings next to WooCommerce.
6. Scroll down and click Test to ensure it works.

You should get a successful result. If you continue to receive an error, please contact our support team at support@starshipit.com.

Error when importing WooCommerce orders

If you get an Unsuccessful 404 error when trying to import orders, you may need to check your store URL.

1. Check your domain URL with 'http://'.
2. If your browser gets redirected to 'https://', test your integration with your consumer key and secret eg https://www.YOURSTORE.com/wc-api/v2/orders?consumer_key=XXXXXXX&consumer_secret=XXXXXXX 
3. If you can see a list of orders, go to your Starshipit account > Settings > Integrations > WooCommerce.
4. In the URL field, change your URL to start with 'https://'.

   

5. Test to ensure the connection works. You should get a successful result. If you continue to receive an error, please contact our support team at support@starshipit.com.

Error: Unsuccessful - The underlying connection was closed: The connection was closed unexpectedly.

If you test the connection and get this error, add the following content into the Custom Request Headers field: user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.119 Safari/537.36