WooCommerce - troubleshooting

Overview

• What to do if you receive an error when testing your connection.
• How to fix the connection when you can't import WooCommerce orders.

Error: Unsuccessful - The remote server returned an error: (400) Bad Request. 

If you test the connection and get this error, you may need to enable permalinks. To do this:

1. In your WooCommerce account, select Settings, then select Permalinks.
2. Under Common Settings, select Post name.
3. Click Save changes.
4. In your StarShipIT account, go to Settings, then select Integrations.
5. Select Settings next to WooCommerce.
6. Scroll down and click Test to ensure it works.

You should get a successful result. If you continue to receive an error, please contact our support team at support@starshipit.com.

Error when importing WooCommerce orders

If you get an Unsuccessful 404 error when trying to import orders, you may need to check your store URL.

1. Check your domain URL with 'http://'.
2. If your browser gets redirected to 'https://', test your integration with your consumer key and secret eg https://www.YOURSTORE.com/wc-api/v2/orders?consumer_key=XXXXXXX&consumersecret=XXXXXXX. 
3. If you can see a list of orders, go to your StarShipIT account > Settings > Integrations > WooCommerce.
4. In the URL field, change your URL to start with 'https://'.

   

5. Test to ensure the connection works. You should get a successful result. If you continue to receive an error, please contact our support team at support@starshipit.com.