Overview
- What do to when your orders are not importing from CartonCloud.
- Contact StarShipIT support if you are getting an error.
Orders are not importing into StarShipIT from CartonCloud
Please check that you do not have any rules blocking orders from being pushed into StarShipIT by CartonCloud. To do this:
- In your StarShipIT account, go to Settings, then select Rules.
- Check your rule settings. If everything looks correct, contact CartonCloud support (CartonCloud website).
Error when printing an order or manifest orders.
Contact StarShipIT support by submitting a ticket here (StarShipIT website).