CartonCloud - troubleshooting


  • This article outlines some of the common errors you could experience while using the Starshipit/CartonCloud integration, and how to resolve them.
  • Read more information about how to integrate with CartonCloud.

Error: Orders are not importing into Stashipit from CartonCloud

Please check that you do not have any rules blocking orders from being pushed into Starshipit by CartonCloud. To do this:

  1. In your Starshipit account, go to Settings, then select Rules.
  2. Check your rule settings. If everything looks correct, contact CartonCloud support (CartonCloud website).

Error when printing an order or manifesting orders.

Contact Starshipit support by submitting a ticket here (Starshipit website). 


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