How to manage orders going to PO Boxes

PO Boxes can be handled in a couple of ways, you can setup a rule in StarShipIT to allocate orders to a specific courier service, or prevent PO Box orders from importing into the app

e.g. You usually send out your orders with Fastway but as they do not deliver to PO Boxes, these orders will need to be sent via Australia Post. 

1. How to setup the rule

• Go to Settings > Rules
• Click "Add new rule"
• Select "Destination Street" as the condition
• In the condition value field enter each possible combination for PO Boxes. You can find some common values below which are already separated by semi-colons (each value should be delimited by a semi-colon)
• Add your action to take e.g. Assign courier or do not import order (more info on this in section 3)

2. Example conditions

PO box and parcel locker:

parcel;parcel locker;parcel-locker;locker;po box;p.o.b.;pob;p.o. box;po-box;p.o.-box;PO-Box;p.o box;pobox;p-o-box;p-o box;post office box;P.O. Box;PO Box;

GPO Box and locked bag:

g.p.o box;gpo box;g.p.o. box;g-p-o box;g-p-o-box;locked-bag;locked bag;bag;

Combination of the above:

parcel;parcel locker;parcel-locker;locker;po box;p.o.b.;pob;p.o. box;po-box;p.o.-box;PO-Box;p.o box;pobox;p-o-box;p-o box;post office box;P.O. Box;PO Box;g.p.o box;gpo box;g.p.o. box;g-p-o box;g-p-o-box;locked-bag;locked bag;bag

3. Common use cases

Common use cases of a rule checking for PO BOX are detailed below:

• Assigning the orders to a different courier service (e.g. Australia Post)
• Preventing the order from importing into StarShipIT. 

Assigning to another courier:

NOTE: To determine what each service code represents, go to Settings > Couriers and then click Settings next to the courier you want to check the services for. 

Preventing the order from importing into StarShipIT