Set up DHL Express Break Bulk Express (BBX)


Configure the DHL Express BBX or BREAK BULK EXPRESS service for generating AWB shipping labels within Starshipit.

About DHL Express BBX

BBX provides door-to-door delivery of shipments that are consolidated at origin, sent from one customs zone to another, then broken up by DHL at arrival in the destination customs zone, before being delivered to different addresses within the same country or customs union. The consolidated shipment is cleared as a single entry on arrival at the destination customs zone facility.

This means that you will need to consolidate the parcels before sending them. To achieve this, generate a DHL parent air waybill (AWB) for the consolidated package and child AWBs for the individual packages.

Note: Starshipit can only generate the child AWBs - the parent AWB must be generated via the DHL system.

1. Set up DHL Express BBX

Before you begin, you'll need to set up DHL Express (if you haven't done this already, refer to our DHL Express setup article). Next, you need to add the BBX product code to your account. The product code will only be available if DHL has set this up on your account from their side. If you can't see the BBX product code, contact your DHL Express account manager.

  1. Go to Settings > Couriers > DHL Express.
  2. Add new product codes.
  3. Add product code B and product name BBX.
  4. Click Save.

2. Generate the parent AWB number from the DHL system

Refer to the instructions shared by your DHL contact for steps on how to generate the parent / mother AWB.

3. Print child AWBs

Once you have your parent AWB number you can start processing your child AWBs. The process is similar to any other order, the only difference being that you must insert the parent AWB number in the order dialogue box.



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