NetSuite - Troubleshooting

Overview

• This article outlines some of the common errors you could experience while using the Starshipit/NetSuite integration, and how to resolve them.
• Read more information about how to integrate with NetSuite.

Error with writeback

The NetSuite API limits each NetSuite user to a single API connection based on the user's login credentials. This can cause Starshipit accounts that use a NetSuite connection to fail if other calls are made to the NetSuite API using the same credentials.

The following errors may be seen:

• Only one request may be made against a session at a time
• The operation has timed out

Starshipit will try to update these orders again in a scheduled fashion to ensure they are being updated in NetSuite. Alternatively, you can purchase concurrent connection licenses from NetSuite which will permit simultaneous requests from the same user account.