NetSuite: Troubleshooting

Overview

  • This article outlines some of the common errors you could experience while using the Starshipit/NetSuite integration, and how to resolve them.
  • Read more information about how to integrate with NetSuite.

Error with writeback

The NetSuite API limits each NetSuite user to a single API connection based on the user's login credentials. This can cause Starshipit accounts that use a NetSuite connection to fail if other calls are made to the NetSuite API using the same credentials.

The following errors may be seen:

  • Only one request may be made against a session at a time
  • The operation has timed out

Starshipit will try to update these orders again in a scheduled fashion to ensure they are being updated in NetSuite. Alternatively, you can purchase concurrent connection licenses from NetSuite which will permit simultaneous requests from the same user account.

Want to deliver great shipping experiences?

Start a 30-day free trial or book a demo with one of our shipping experts

Was this article helpful?
0 out of 1 found this helpful

We're sorry you didn't find this helpful - please help improve this article!

We're always looking for ways to get it right.Please help others by submitting your feedback here