Tracking Update Frequency

Overview

  • Starshipit automatically receives the latest delivery events from most of our carriers at regular daily intervals usually dictated by the carriers, eg. every 8 hours.
  • If a Starshipit customer has notifications enabled, imports happen every 2 hours.
  • This article outlines how often delivery details are imported from couriers to Starshipit, and highlights the difference between having notifications enabled or not. 

How it works

Starshipit automatically imports the latest delivery events from most of our couriers. However, there is a limit on the frequency for when Starshipit is able to check for new tracking updates per order, often imposed by the courier companies themselves.

Below is a table that outlines the two update frequencies, by carrier. Starshipit can check for updates more frequently if we are also sending out branded email and/or SMS notifications.

Carrier Frequency without notifications enabled. Frequency with notifications enabled Tracking Data (how far back we check)
Australia Post 8 hours 2 hours 15 days
Australia Post onDemand Not implemented Not implemented N/A
CourierPost 8 hours 2 hours 15 days
CouriersPlease 8 hours 2 hours 15 days
Deutsche Post 8 hours  2 hours  15 days 
DHL eCommerce Asia Pacific 8 hours 2 hours 15 days
DHL Express 8 hours 2 hours 15 days
DHL Parcel Europe 8 hours  2 hours  15 days 
DHL Parcel UK 8 hours  2 hours  15 days 
DPD Local UK 8 hours  2 hours  15 days 
DPD NL 8 hours  2 hours  15 days 
DPD UK 8 hours  2 hours  15 days 
Fastway 8 hours 2 hours 15 days
Hunter Express Not implemented Not implemented N/A
NZ Post 8 hours 2 hours 15 days
Pace 8 hours 2 hours 15 days
Quantium Solutions AU 8 hours 2 hours  15 days 
Quantium Solutions NZ 8 hours 2 hours  15 days 
Royal Mail Not implemented Not implemented  N/A
Seko Logistics 8 hours 2 hours  15 days
Sendle 8 hours 2 hours 15 days
Singapore Post 8 hours  2 hours  15 days
StarTrack 8 hours 2 hours 15 days
TNT 8 hours 2 hours 15 days
Toll IPEC Not implemented Not implemented N/A
Toll Priority 8 hours 2 hours 15 days
UPS 8 hours 2 hours 15 days 
Zoom2u 8 hours  2 hours 15 days 

 

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