Set up pick up in-store

Overview

  • When fulfilling online orders from a store or when a warehouse is located next to a store, you might want to offer customers the option to collect a product instead of paying for shipping.
  • In Starshipit, you can manage orders that will be picked up in-store.
  • During checkout, customers can opt to pick up an order from their local store.
  • Once the customer has selected this option, the order will be imported into Starshipit as "pick up in-store".
  • After you fulfil the order in Starshipit, the order will be marked as Completed with '"pick up in-store" as a reference.

1. Enable pick up in-store

  1. Go to Settings > Couriers > Add a new courier.
  2. Navigate to Other and select Pick up in store.
  3. Click Enable Pickup In Store.
  4. Hit Save.

 

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2. Set up a rule to assign the 'pick up in-store' option

With this option enabled in Starshipit, a customer will now be able to select 'pick up in-store' at checkout. Create a rule in Starshipit to automatically assign all pick-up orders to the pick up in-store option in Starshipit.

  1. Go to Settings > Rules.
  2. Click Add a new rule.
  3. Enter the parameters in the below screenshot (replace "Your pick-up shipping method" with the shipping method from your eCommerce platform).
  4. Click Save.

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3. Set up an email notification

Customise an email sent to the customer who has selected the pick up in-store option.

  1. Go to Settings > Customer Notifications.
  2. Enable "Pick up in-store" by selecting the email template and hit Save.
  3. Click on email template to customise it.

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4. Process a 'pick up in-store' order

Now your order should be automatically imported as 'pick up in-store'. 'Print' the order with the 'pick up in-store' delivery option. Finally, manifest your orders as you normally would to move the order from Printed to Shipped.

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