How to update an order

Table of Contents

• Overview
• Batch update
• Edit sender and receiver details
• Edit items
• Edit packages
• Edit courier

Overview

• Learn how to update an order in Starshipit
• You can update an order's address, item, package and courier details.

Batch update

If you would like to update the shipping service you are using for some orders in the new tab in bulk please follow the below steps:

1. Select all the orders that should be updated.
2. Click on Batch update in the top menu.
3. Tick Product checkbox and enter in the product code of the service you would like to use e.g WPX.
4. Select the carrier from the drop-down.
5. Click Update.

Edit sender and receiver details

1. Open the order you'd like to edit from the New orders grid.
2. Click the pencil edit icon next to either the Sender or Receiver section.
3. Click Save in the bottom right of the dialog box to save your changes.
4. Once you've finished making all your changes, click Save in the bottom right of the order dialog.

Edit items

1. Open the order you'd like to edit from the New orders grid.
2. Click the Expand arrow next to the Items section.
3. Click the pencil edit icon next to the item you'd like to edit.
4. Click Update order in the bottom right of the order dialog to save your changes.
5. Once you've finished making all your changes, click Save in the bottom right of the order dialog.

Edit packages

1. Open the order you'd like to edit from the New orders grid.
2. Click the Expand arrow next to the Packaging section.
3. Edit the details of each package such as quantity, length, width, height and weight, or you can choose to Add a new package.
4. Once you've finished making all your changes, click Save in the bottom right of the order dialog.

Edit courier

1. Open the order you'd like to edit from the New orders grid.
2. Scroll down to the Courier section.
3. Select the desired carrier service.
4. The options shown on the right will change based on the service selected.
5. Once you've finished making all your changes, click Save in the bottom right of the order dialog.