Set up DHL eCommerce Asia Pacific

Table of Contents


  • DHL eCommerce Asia Pacific's integration with Starshipit allows you to generate packing slips and shipping labels, send branded tracking notifications, generate live rates at checkout and writeback tracking to your chosen platform.
  • This article outlines how to set up DHL eCommerce Asia Pacific as a courier service in Starshipit.

Before you begin

You'll need the following: 

  • DHL eCommerce Asia Pacific account numbers (Pick Up and Sold To)
  • DHL eCommerce Asia Pacific Dispatch ID
  • Product codes

If you don't have these credentials, please contact your DHL account manager to request this. Alternatively, you can contact our support team here with your DHL eCommerce Asia Pacific account number and we can request credentials on your behalf.

1. Add your DHL eCommerce Asia Pacific details in Starshipit

  1. In Starshipit, navigate to Settings > Couriers > Add a new courier.
  2. Select that country you are shipping from in the drop-down.
  3. Select DHL eCommerce Asia Pacific.
  4. Tick Enable DHL eCommerce Asia Pacific.
  5. Complete the fields Pick Up No, Sold To No and Prefix Code with your details.
  6. Select Use the API to generate labels and manifests.
  7. Enter your Pick up and Sold To numbers.
  8. Click Save.

2. Set up your product codes

Add your product codes to complete the integration.

  1. Click Add a new product code.
  2. Fill in details as required.
  3. Click Add.

Live quotes for shipments

Starshipit supports displaying live quotes for your DHL eCommerce shipments using DHL eCommerce's technology "Gemini". These quotes will be based on your rate card with DHL eCommerce. This is enabled on all DHL eCommerce shipments automatically.

Advanced settings

Generate Customs Invoice

You can generate a commercial invoice for your DHL eCommerce Asia Pacific international shipments. To enable this feature:

  1. Navigate to Settings > Couriers > DHL eCommerce Asia Pacific > Advanced.
  2. Tick Generate Customs Invoice for International Orders.
  3. Click Save.

Ensure the order number is incorporated into the tracking number

DHL eCommerce can adjust the tracking number/shipmentID used, which is useful for matching shipments sent with DHL eCommerce to the original order number. The format for this adjustment will be:

<yourDHLshippingprefix> + ordernumber + 00 (padded to 9 characters)

To activate this feature on your account:

  1. Go to Settings > Couriers > DHL eCommerce Asia Pacific.
  2. Check the box for Use OurRef for the ShipmentID.
  3. Press Save.

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1 comment

  • Items sent through the SHIP IT system will not receive the first tracking update until the items have been received and processed by DHL eCommerce.

    For example:
    Items manifested through our Web Portal facility will receive an “Order Submitted” track event upon completion of the order.
    Items manifested through SHIP IT won’t receive an “Order Submitted” track event immediately as above, but rather a “ Received and Dispatched” after we have physically processed your item.

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