Quick start guide

About using Starshipit

To start using Starshipit, register and sign up for a plan or a 30-day free trial. To set up, follow the in-app Getting Started wizard, or use our detailed setup guide for step-by-step instructions.

Before you start 

• Connect at least one courier and one integrated platform to fulfill orders.
• Set up your printer in Starshipit, so you can print labels. We recommend you download the Print Application directly to your computer to enable fast printing.

How it works

Additional settings

You can configure additional settings to suit your business needs.

Add custom boxes and weights

• Add custom box sizes and specifications to your orders. This is helpful if you ship items of different shapes or large volumes of small items.
• You can also import the weights of items from your eCommerce platform.

Choose write-back options

• Starshipit automatically sends the order status, tracking number and courier name to your selling channel or marketplace when a label is generated. This is known as write-back.
• Your account settings default to write-back performing when a label is printed, however you can change this so write-back is performed on manifest or dispatch instead.

Set default couriers

• Set a default international and domestic courier service.
• Default options are automatically applied to any imported orders that fit the criteria. For example, you could set a specific courier to ship international orders.

Import orders

• Imported orders are added to the New tab in the Orders page of your account.
• You can configure orders to import every ten minutes, or you can trigger an import of orders as required.

Validate the shipping address

• The address validation tool helps to correct errors in a customer's address, according to shipping constraints.

Print labels

• By default, Starshipit automatically downloads a PDF when you print labels.
• Download the Print Application (recommended) or Print Client (legacy) to set up direct printing from Starshipit to your printer.
• Don't have a printer? Read our Shipping Label Printers and Label Sizes guide.