# Connect Unleashed to Starshipit
URL: https://support.starshipit.com/articles/204503225-connect-unleashed-to-starshipit
Canonical: https://support.starshipit.com/articles/204503225-connect-unleashed-to-starshipit
Markdown: https://support.starshipit.com/articles/204503225-connect-unleashed-to-starshipit.md
Updated: 2026-07-16

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Integrate your Unleashed platform with Starshipit to import orders and write back tracking information when you print labels.

Integrate your Unleashed platform with Starshipit to import orders and write back tracking information when you print labels. Unleashed require an extra step to activate the write-back functionality. Please follow the instructions for [Unleashed updating orders](/articles/troubleshooting/integrations/unleashed-updating-orders). There are two versions of Unleashed, Classic and Enhanced. We recommend using Enhanced as this has support for importing sales shipments rather than sales orders.

## What you need to get started:

Before getting started with Unleashed you will need a few things.

* Your Unleashed API Id. This can be found [here](https://ap.unleashedsoftware.com/v2/Integration/Api).
* Your Unleashed API Key. This can be found [here](https://ap.unleashedsoftware.com/v2/Integration/Api).

## How to set up Unleashed:

To enable Unleashed on your Starshipit account:

1. Go to **Settings** > **Integrations** > **Add a new integration** > **Unleashed**.
2. Select one of the following integration versions using the toggle button:
   * **Classic**  
     This will import Sales Orders. Please note that Classic is now deprecated.
   * **Enhanced**<br>
     This allows you to import different shipments from Unleashed. Starshipit checks the status of both the Sales Order and Sales Shipment during import.
3. Tick **Enable Unleashed**.
4. Enter your Unleashed Id and User Key.
5. Click **Save** to save your changes.
6. Test the connection and you're good to go!

## Additional Configuration

Unleashed offers more customization over how and when you import your orders. To configure them, navigate to **Settings** > **Integrations** > **Unleashed Settings**.

**Status to import**: Use this option to select what status orders should be in to import into Starshipit.

**Never Diminishing Products**: If you use never-diminishing products with Unleashed, we recommend enabling this setting to mark the order as "Complete".

**Import comments**: If you have comments on your order and would like to import them to Starshipit, select this option. The comments will be imported into the delivery instructions field.

**Set freight/shipping cost**: Specify which item represents the freight charge so Starshipit removes its cost from the declared value.

1. In the **Set freight/shipping cost** section, enter the shipping charge item name, such as `Shipping;Freight`.
2. Click **Save**.
3. Import a new order and confirm the freight item is excluded as a line item and represented as the freight cost.