To ship an order there are several requirements that need to be met before the order will ship.
1. Printing Individual orders:
To ship an order you can either select the check-box to the far left of the orders entry in the shipping screen or you can click on the order number to open it. Once selected or opened you can click the 'Print Shipping' button at the top right. This will generate a tracking number and shipping label for the order. The order will then be moved from the 'Unshipped' page to the 'Awaiting Dispatch' page.
Printed orders can be re-printed using the 'Re-Print' button at the top right. Only orders that have had labels printed have access to this option. This is because the orders receive a tracking number when first printed. The re-print option allows you to print an additional copy of the label without assigning a new tracking number to the order.
Once the order has had a label printed and it has moved to 'Awaiting Dispatch' you will be able to finalise the order by selecting the check-box for the order and clicking 'Manifest' at the top right then selecting 'Manifest Selected' or 'Manifest All'. See below.
By Manifesting an order you will send through the information to your courier company for billing. This is the final stage in the shipping process but it is advised that you leave the orders in your account until you receive confirmation that the manifest has been received by your courier as you may have to re-manifest the order.
2. Bulk Printing:
Bulk shipping functions in a very similar way to shipping individual orders. The exception is that, instead of selecting a single order you would mark the check-boxes of several orders. When bulk shipping ensure that all of the orders you select are for the same courier service (though they do not all have to be the same product code. Once you have selected the orders click the 'Print' button at the top right just like above. The same method can be used for manifesting. Just select all of the orders you wish to manifest by clicking their check-boxes and then clicking the 'Manifest Selected' option to manifest them together. All the selected orders will be entered into the same manifest.
3. Scan & Print - higher volumes with use of scanner & packing slip
Scan and Print is the action of scanning the packing slips to print the label, follow the steps below
a. Generate the packing slips
Packing slips can be generated from StarShipIT or from your eCommerce platform, the only requirement is to have a barcode of the order number.
To generate the packing slips in StarShipIT
- Select your Unshipped orders
- Click on Print>Print Packing Slips
b. Scanning the packing slip
Once you have picked and packed your items, go on the StarShipIT search page > quick print and scan the order number.
You can use many types of scanners, we recommend to use a scanner like this one
c. Printing the label
There are two options
1. Open the order to review it before printing
2. Print on scanning, this will result in the label being automatically printed, if the order contains an error the order won't print and an error message will be displayed.
d. Direct Printing
We recommend using Direct printing in this process, StarShipIT will automatically send the label to your printer and save you many manual actions. Here is the instruction to set-up Direct Printing.