The following steps explain how to set up your Australia Post account details in StarShipIT.
Before starting you need your:
- Australia Post eParcel Account Number
- Australia Post API Key
- Australia Post API Secret
If you are missing any of these credentials follow the steps at How to request your Australia Post API keys.
You will then need to enter your details, look up the MLID (Mailing Location ID) and load your product codes.
1. Enter your API details in StarShipIT
- Go to Settings > Couriers > Add New Courier > Australia Post
- Tick Enable Australia Post
- Enter your Account Number, Authorisation Key, and Password (API Secret)
- Click on Look-up to get your MLID
- Click Save
2. Load your product codes
Click on Load products from AusPost to load all of your product codes from Australia Post. If some of them are missing you need to contact Customer_connectivity@auspost.com.au and ask them to assign them to your account.
NOTE: You should select a default International and Domestic product code. This is the product code that will be automatically selected if your default carrier is Australia Post.
NOTE: to enable Returns first ensure Australia Post have approved you for returns by speaking to your rep, then in your Australia Post settings>advanced>select enable returns
404 Error - key and password are valid but services are not turned on
"message": "Access to the requested resource is controlled by an API key and password. They API key and password supplied in the request does not authenticate or authorise you to use the resource. If you believe you are receiving this message in error, please contact your Account Manager or call Australia Post on 13 21 31."
There are a couple of other situations that also produce a 401 error. The following may help you identify/distinguish between the cause of issues.
A request that has invalid key details will provide a different error message (i.e. invalid key and/or password):
"message": "The request failed authentication",
"error_name": "Unauthenticated request"
A key that is valid, but that is being used to access an account that it is not linked to will return this error (i.e. valid key, un-linked or invalid charge account number):
"message": "The API key and password used to authenticate this request cannot be used to transact on the charge account with account number 0001234567. If you believe you are receiving this message in error, please contact your Account Manager or call Australia Post on 13 21 31."