Table of Contents
Overview
- Starshipit's Recommended Packaging feature calculates optimal packaging based on item dimensions to provide accurate live shipping rates at checkout.
- This helps avoid overcharging or undercharging for shipping, ensuring efficiency and customer satisfaction.
- Currently supported on Shopify.
How it works
At checkout, Starshipit determines the most efficient packaging for an order using product dimensions and your saved package options. Here’s how the process works:
-
Customer adds items to their cart and proceeds to checkout
The checkout process sends the cart details, including SKUs and quantities, to Starshipit. -
Retrieving product dimensions
If your platform supports dimensions, Starshipit pulls them directly from the order.
If not, it matches SKUs to the Product Catalogue (if enabled) and uses those dimensions.
SKUs without dimensions are treated as loose items. If all items lack dimensions, the default package is used. -
Selecting package options
Starshipit retrieves available packaging from your account settings. -
Determining the optimal packaging
The algorithm prioritises the fewest number of packages while ensuring all items fit.
If multiple packages could work, it selects the one with the least empty space to reduce costs. -
Sending package details to the courier
The final package dimensions are sent to your courier to calculate shipping rates. -
Returning the shipping rate to checkout
The calculated shipping cost is returned to checkout and displayed to the customer.
Setup steps
-
Ensure products have dimensions
Set accurate dimensions in your Product Catalogue (Set up Product Catalogue). -
Set your packaging dimensions
Go to Settings > Packaging and enter your packaging dimensions. -
Enable Recommended Packaging for checkout
Navigate to Settings > Checkout Rates (Set up Checkout Rates) and select Automatically Assign Packages based on dimensions
FAQs
Will these packages be remembered when orders import?
Not automatically. Configure your packaging settings to match your checkout preferences.
What happens if my items don't have dimensions?
If dimensions are missing, your default package will be used.
What if one item in an order doesn't have dimensions?
This item will be treated as loose, and other items will be packaged excluding it.
Which platforms currently support Recommended Packaging?
Currently, only Shopify is supported.
