Sendle

Table of Contents

Overview

  • Sendle’s integration with Starshipit allows you to use all of Starshipit's features including generation of packing slips and shipping labels, auto-correction of addresses, branded tracking and notifications, and many more.
  • Starshipit supports shipping with Sendle from the following regions:

    • Australia: Both international and domestic shipping

    • Canada: Domestic shipping only

    • USA: Domestic shipping only

  • Note: Sendle requires a separate account (and set of API keys) for each shipping location. In Starshipit, you'll need to create new child accounts for each location (US/Canada/Australia) and integrate each unique set of API keys into its respective Starshipit account.

What you need to get started

Before getting started with Sendle you will need a few things:

  • Set up an account with Sendle
  • Your Sendle ID
  • Your Sendle API key

If you are missing any of these credentials read Sendle's Guide on generating an API key.

How to set up Sendle

To enable Sendle on your Starshipit account:

  1. Go to Settings > Couriers > Add New Courier > Sendle.
  2. Select Enable Sendle.
  3. Select Enable New API
    We recommend using the new Sendle API as this supports all of Sendles products, shipping internationally when shipping from Australia as well as shipping domestically from US and Canada
  4. Enter in your Sendle ID and Sendle API Key.
  5. Click Save.

You will then need to set up your product codes. To add a product code:

  1. Go to Settings > Couriers > Add New Courier > Sendle.
  2. Click Add a new product code.
  3. Enter in your product code (described below).
  4. Click Add.

Available Products

For a full list of all Sendle product codes and their supported locations, please refer to Sendle's guide.

Code Product Name  Description International
STANDARD-DROPOFF Sendle Standard Drop Off Service Sendles standard service with drop off This product is only supported for domestic orders in Australia, Canada and the USA.
EXPRESS-PICKUP Sendle Express Pickup Service Sendlea express service This product is only supported for Australia domestic orders

STANDARD-PICKUP

Sendle Standard Pickup Sendles standard service with pickup  This product can be supported for both Australia international and domestic shipments.

Additional Features 

Cancelling Orders

Deleting an order in Starshipit will not result in the job being cancelled in the Sendle system. You must cancel the job from within your Sendle dashboard to avoid being charged by Sendle.

SKU on label

You can enable SKU on labels for Sendle. This is mapped to the ref field on the label that is currently used for order number. You can enable this from Sendle advanced settings.

Pickups

Once you've printed a Sendle label, a job will be booked in the Sendle system. This automatically triggers a next-day pickup. Please note, that different drivers pick up domestic and international orders so if shipping both shipments you will need to keep the packages separate for pickup. 

International

International is currently only supported for origin Australia shipments. Sendle doesn't yet service all of Australia for international. For a full list of suburbs, see here. 

Size Category

If coming from Sendle dashboard, you will notice Starshipit doesn't have Sendle size categories. These are not required when booking through Starshipit. As long as you enter in the correct dimensions and weights, this will be selected automatically by Sendle when you click print.

Pickup Instructions

If you have specific instructions that you would like to be sent to the courier driver for picking up your packages. This can be configured from Settings > Couriers > Sendle > Advanced > Pickup Instructions. This will be sent to Sendle when you print your labels and they book the pickup on their end.

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