# About notifications and branded tracking
URL: https://support.starshipit.com/articles/115000906843-about-notifications-and-branded-tracking
Canonical: https://support.starshipit.com/articles/115000906843-about-notifications-and-branded-tracking
Markdown: https://support.starshipit.com/articles/115000906843-about-notifications-and-branded-tracking.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to use Starshipit's notifications and branded tracking pages to keep customers updated on delivery status.

## Features

#### Basic

* Starshipit branded default tracking notifications and pages are available.

#### Advanced

* Customise your tracking notifications and pages such as text, images, logos, colours and more.

* Use Starshipit's notifications and branded tracking pages to keep your customers up to date on the status of their deliveries.
* Choose between either the classic notifications and branded tracking page templates or our new template settings, which feature richer customisation options.
* Use the Brand hub to manage all your brand assets from one place.

:::warning
Notifications will not be sent for "Pickup In Store" and "Plain Label" orders when on a Trial Subscription due to spam protection measures.
:::

## How it works

Use Starshipit's email and SMS editor to create branded emails and SMS messages in line with your company's brand and communication style.

Choose between either the classic notifications and branded tracking page templates or our new template settings, which feature richer customisation options.

Starshipit's branded tracking page will direct your customers to your website, not your courier's, so they can see the status of their delivery and create return labels (if you choose to enable this option).

You can opt-in or out to notify your customers via email or SMS alerts at seven different stages of the delivery process:

* Printed
* Manifested
* Picked-up
* In transit
* Out for delivery
* Delivered
* Pickup In Store

{{video:youtube:X_HHEbhBDyI}}

### **What's next?**

Learn how to customise notifications:

1. [Enable and configure the branded tracking page](/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/enable-and-configure-the-branded-tracking-page)
2. [Manage the Brand Hub](/articles/brand-hub/manage-the-brand-hub/brand-hub)
3. [Customise text notifications](/articles/notifications-branded-tracking-rules-child-accounts/notifications/customise-outbound-sms-notifications)
4. [Customise email notifications](/articles/notifications-branded-tracking-rules-child-accounts/notifications/set-up-email-notifications)
5. [Set up self-service return label generator](/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/set-up-self-service-return-label-generator)