About notifications and branded tracking

Overview

• Use Starshipit's notifications and branded tracking pages to keep your customers up to date on the status of their deliveries.
• You can opt in or out to notify your customers via email or SMS alerts at five different stages of the delivery process:
  • Printed
  • Manifested
  • Picked-up
  • In transit
  • Out for delivery
  • Delivered

How it works

Use Starshipit's email and SMS editor to create branded emails and SMS messages in line with your company's brand and communication style. Starshipit's branded tracking page will direct your customers to your website, not your courier's, so they can see the status of their delivery and create return labels (if you choose to enable this option).

What's next?

Learn how to customise notifications:

1. Enable and configure the branded tracking page
2. Customise text notifications
3. Customise email notifications
4. Set up self-service return label generator