Delivery options for Australia Post orders

Overview

• Learn about delivery options for Australia Post. 
• Edit delivery options, and disable Safe Drop to enforce a signature on delivery.
• Remove and re-import unshipped order to apply any changes.

About delivery options for Australia Post

Australia Post has three delivery options:

• Authority to Leave (Safe Drop): A signature and name will still be captured when your customer is at home. If they are not at home, the parcel will be left in a safe place if one is available, or a notification card left and the parcel taken to a nearby Post Office if no safe place is available
• Authority to Leave (Safe Drop) can be requested by receiver: A signature and name will be captured when your customer is at home. If they are not at home, the parcel will only be left in a safe place if your customer has requested this during the delivery process (through MyPost or through an invitation if they receive email tracking notifications). In all other cases, a notification card will be left and the parcel taken to a nearby Post Office.
• Signature Required (card if not home): A signature and name will always be captured and the parcel will be taken to a nearby Post Office if your customer is not at home to sign for the parcel.

For more information, read Australia Post's delivery fact sheet.

Edit delivery options in Starshipit

1. In your Starshipit account, navigate to Settings > Couriers.
2. Click Australia Post Settings.
3. Select Advanced tab, and make your changes accordingly.
   The Safe Drop option is enabled by default. You can clear this checkbox to enforce a signature on delivery or tick authority to leave to enforce authority to leave.
4. Click Save.

Remove and re-import orders

If you have made changes to your delivery options, you can remove and re-import orders to apply these changes. 

1. In your Starshipit account, select Orders.
2. Click Actions, then select Remove imported unshipped orders from the dropdown menu.
3. Click Remove.
4. After you have removed unshipped orders, click Import, then select Import All from the dropdown menu.

What's Next? 

If you have further questions, please contact our support team and we will make sure your account is set up correctly.