Overview
- The Starshipit pick and pack mobile app streamlines your warehouse operations by allowing you to pick and pack orders using your mobile device efficiently.
- By integrating barcode scanning and real-time order management, the app enhances accuracy and productivity in your fulfillment process while reducing errors.
- This guide will cover how to get set up, explore the app's capabilities, and provide our recommended workflows to help you make the most of the app.
- Learn more on the Starshipit website and in our explainer blog post.
Watch the how-to video
Why use a mobile app?
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Work on the go
Pick, pack and print orders anywhere in your warehouse using your mobile device, giving you the flexibility to move freely without being tied to a workstation. -
Increase accuracy
Scan barcodes to validate items, reducing errors and ensuring that the right products reach your customers every time. -
Reduce paper usage
Switch to digital packing slips to minimize paper clutter, keeping your workspace organized and eco-friendly. -
Boost efficiency
Speed up your picking and packing process by cutting down on manual data entry and streamlining your workflow. -
New order statuses
Introduce picking and packing as new order statuses to gain better control over your unshipped orders in Starshipit.
Installation
To get started, download the app from the App Store for iOS or the Google Play Store for Android.
Once installed, open the app and tap Login to Starshipit. Enter your Starshipit username and password, then tap Login to proceed to the onboarding process..
Configuration
Once you've logged in, you'll be guided through the onboarding process where you'll choose how you'd like to use the app.
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I'll be picking orders only
You'll see orders without the "picked" tag. Picking an order adds the "picked" tag and removes it from your list of orders. You can scan items to mark them as picked. Printing from the app isn't available in this mode. -
I'll be packing orders only
You'll see orders without any tag, or with the "picked" tag. Packing an order adds the "packed" tag and removes it from your list of orders. In packing mode you can scan items to mark them as packed, update packaging and print labels. -
I'll be doing both
You'll have both Picking and Packing tabs in the app. Switch between them to see orders waiting to be picked or packed. The Packing tab displays only orders with the picked tag.
Printing from your device
You can print labels directly from your mobile device, or you can use a desktop-based print client—whichever suits your workflow best.
- On your Android device, enable printing (e.g., via Settings > Printing).
- In the mobile app, tap “Print.”
- Select your printer from the list of available options.
- Enable AirPrint in your iOS device settings.
- In the app, tap “Print,” then select “Choose Printer” to see all AirPrint-enabled printers on the network.
- Pick your preferred printer.
- In the mobile app, tap "Print". The label will print automatically to the printer specified in your settings.
- Each iPhone can store its own printer preference locally, so different devices can use different printers.
If you prefer to use printers that are connected to desktop computers, follow the steps below
- Install and configure the Starshipit Print Client on your desktop computer.
- No extra setup is required on your mobile device.
- When you tap “Print” in the mobile app, the label automatically prints via the desktop’s connected printer.
Other configuration options
Adjust Item Quantities: You can enable Manual Quantity Adjustment from Settings to allow fine-tuned control during picking and packing. This adds + and - buttons to the picking and packing screens for adjusting quantities manually if not using barcode scanning.
You can also customise which item attributes are displayed in the app by selecting or deselecting them from Settings. You can choose all or some of SKU, Bin, Size, Colour, Barcode.
Features
Ensure accuracy while packing by scanning product barcodes. Open the order and tap the barcode scanner icon on the order details page in the top right, then scan each product’s barcode to update the packed/picked quantity. Once all items have been scanned, tap "Complete Picking/Packing" to finalise the order.
Note: For this to work, you will need to have product barcodes set up in Starshipit. If there are not alreading importing, use the Product Catalogue to store them.
After you've finished picking or packing an order, tap "Complete Packing" to mark it as completed. This prevents the order from being processed again and serves as a reminder that it's ready to go.
Use the app as a digital picking list. Click on orders to see a break down of item details to help with efficient picking and ensure you have everything you need for each order.
Set up label printing as per steps above. Once configured, tap "Print" from the app to initiate printing directly from your mobile device.
To bulk pick or pack multiple orders, long-press on an order to enable multi-select mode. Select the orders you want to process and pick or pack them together.
Process orders even if all items aren’t ready for shipping.
- Pick or Pack Available Items: Select an order and scan or manually adjust the quantities of items you are ready to process.
- Tap Partially Pick/Partially Pack: Instead of finalising with "Complete Packing," tap Partially Pick or Partially Pack to save your progress.
- Create a Partial Shipment: A partial shipment is created for the processed items, while remaining items are tagged as Partially Shipped or Unshipped.
- Return to Finish Later: Remaining items stay visible for follow-up when they’re ready.
From the picking/packing page, tap the barcode icon in the top right to open your device's camera scanner. Scan an order number barcode (from a packing slip or similar) to quickly open the order in the app for processing.
Change packaging and carrier details by tapping on them within the order, then selecting from your preconfigured options.
Orders are automatically tagged with the name of the user who picked or packed them, allowing you to easily audit and track who processed each order.
If you’re logged in to a parent account, switch to a child account by going to Settings and selecting the desired child account to manage its orders.
Filter orders in the picking/packing tabs by date, the source of the orders and their current status. Sort by Newest, older, most SKUs in the order and least SKUs for quicker processing
Recommended workflows
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Organise Your Workspace
Ensure your packing station is clear and stocked with materials. Have your mobile device ready with the Starshipit app open. -
Picking Orders
Begin by accessing the Picking Tab in the app. This will show you all unpicked orders. Use your mobile device as a digital picking list—tap the barcode icon and start scanning the items as you walk through the warehouse. The app will guide you to the correct products, reducing mistakes and speeding up the process.- For efficiency, bulk pick multiple orders by long-pressing on an order and selecting others to process together.
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Move to Packing Area
Once you’ve picked all the items for the selected orders, move them to your packing station. By this point, each order will have been tagged as “Picked” in the app. -
Packing Orders
Switch to the Packing Tab in the app. Here, you’ll see orders that have been picked and are ready to be packed. Select an order, and use the barcode scanner again to validate the items as you pack them. This ensures you’re placing the right products in the box.- If the packaging size or carrier needs to change, simply tap the packaging options and select the right box size or carrier for that order.
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Complete the Order
Once all items are packed, tap Complete Packing in the app. This will mark the order as packed and ensure it’s not accidentally processed again by another team member. -
Print Labels
If you have configured label printing click print to trigger the label to be sent to the printer. This means you can stick the shipping label on the box immediately, ready to be shipped out.
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Organise Your Workspace
Ensure your packing station is clear and stocked with materials. Have your mobile device ready with the Starshipit app open. -
Picking Orders
Start by accessing the Picking Tab in the Starshipit app. This tab will show you all unpicked orders. Use the app as a digital picking list—tap the barcode icon and begin scanning the items as you move through the warehouse. As you pick each item, the app will confirm it matches the order, reducing the chance of errors.- You can also bulk pick multiple orders by long-pressing on one order and selecting others to process together, saving time and improving efficiency.
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Review Picked Orders
After picking all items for an order, the Starshipit app will automatically tag it as “Picked.” when you select complete picking. At this point, your role in picking is complete, and you can either move the picked items to a designated packing area or send them off for further processing. -
Pack orders externally
Once the picking process is done, switch over to Starshipit web app/desktop app for packing.Look for orders that have the picked tag so you can validate it was already picked by the mobile app.- Select the appropriate packaging for the order if needed.
- Print shipping labels based on the selected carrier and packaging.
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Complete and Dispatch
After packing and labeling, the final step is dispatching the order for shipping. You can print additional documentation or labels as needed from your system before sending the packages out.
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Prepare Your Packing Station
Set up your packing area with the necessary materials (boxes, tape, labels) and have your mobile device ready with the Starshipit app open to the Packing Tab. Ensure all picked items are delivered to the packing station, either by a separate picking team or through a picking summary from the Starshipit web app. -
Access Picked Orders
In the Packing Tab, depending on your settings, you’ll either see all new orders, or orders that have already been picked. Select an order to begin packing. -
Validate Items While Packing
As you pack, use the barcode scanner in the Starshipit mobile app to validate each item. This ensures that you’re placing the correct products into the package. Simply tap the barcode icon in the app and scan each product as you pack it to update the packed quantity in real time. -
Update Packaging and Carrier Details
If necessary, adjust the packaging or carrier details for the order by tapping on the relevant options within the app. Select from your preconfigured packaging sizes or carriers to ensure the order is properly set up for shipping. -
Complete Packing
Once all items are packed, tap Complete Packing in the app. This marks the order as packed and ensures it’s ready for the next step in the process. The order is now tagged as "Packed" and won’t be processed again. -
Print Shipping Labels
If you have configured printers, click print to trigger the label to be sent to the printer. This means you can stick the shipping label on the box immediately, ready to be shipped out. -
Final Check and Dispatch
After the label is attached, perform a final check to ensure everything is ready for dispatch. Once confirmed, the order is ready to be collected for shipping.
