Customise Rates

Overview

• Customise Rates gives you greater control over your shipping rates within Starshipit.
• Unlike live rates at checkout, which are displayed directly to your customers on your eCommerce platform, this feature allows you to tailor carrier service names, set margin amounts, and even hide specific courier services.
• You can also apply these changes across all child accounts, ensuring consistency throughout your entire setup.
• The Customise Rates feature is fully supported on both the Classic UI and UI 2.0, and integrates seamlessly with your existing account settings, including the cheapest carrier rule.

Setting up Customised Rates

To customise your shipping rates:

1. Access the Customise Rates page
   Navigate to Settings > Customise Rates > Select Add new carrier rates.
2. Modify display name
   You can change the display name for any carrier service.
3. Set Margin Amount and Type
   Choose between a flat amount or percentage margin to adjust your rates.
4. Save your settings
   Once saved, these settings will apply automatically to your rates.

Hiding a courier service

If you wish to hide a specific courier service from being displayed:

1. Navigate to Settings > Customise Rates > Select Add new carrier rates.
2. Select the Service
   Choose the service you want to hide.
3. Enable the Hide Product Option
   This will prevent the selected service from appearing in the rates list.

Apply customised rates to your child account(s)

If you wish to apply the customisations to the rates on your child accounts you can enable the setting Apply parent account settings across all child accounts.

Important considerations

While the new settings page offers powerful customisation options, there are a few limitations to be aware of:

Carrier Name Modification
The carrier name itself cannot be changed. However, service names can be modified.

Shipping Breakdown Discrepancies
There may be differences between rates shown within an unshipped order and shipped order. We are looking to enhance the shipping breakdown to include the rate customisations in the near future.