How can we help you?

Getting started

Follow the Quick Start Guide to set up your account, and learn about our features.

Intro to Starshipit

• What is Starshipit?
• How to set up Starshipit
• Optimising your account

How-to guides

• How to set up pick and pack stations
• How to set up free shipping in Starshipit
• How to obtain a quote for the cost of a carrier before shipping an order
• How to use The Iconic with Starshipit
• Set up the Starshipit dashboard to suit your workflow (UI 2.0)
• Shipping from Australia to the EU
• See all 12 articles

FAQs

• Printing FAQs
• Shopify FAQS
• Child Account FAQS

Integrations & live rates

Learn how to connect Starshipit with your platform and see what's possible.

Amazon Shipping

• Amazon Shipping

Product Catalogue

• Product Catalogue

Rates at checkout

• Rates at checkout for Wix
• Rules for checkout rates
• About live rates at checkout
• Set up rates at checkout
• Set up Table Rates
• Shipping Rates and Options in Shopify
• See all 14 articles

eCommerce platforms

• Shopify Integration
• Shopify Enhanced Integration
• Shopify Order Notes
• Shipment transit status in Shopify
• WooCommerce Integration
• Magento 1 Integration
• See all 25 articles

Inventory, warehouse & retail management

• Cin7 Integration
• How to set up Klaviyo
• Cin7 Integration (Legacy)
• Unleashed Integration
• Brightpearl Integration
• NetSuite Integration
• See all 12 articles

The Starshipit API

• Starshipit API Overview
• API Key

Accounting & other platforms

• Xero Integration
• Zapier Integration
• MYOB AccountRight (Cloud) Integration
• List of IP addresses that require access to your platform

CSV

• CSV file integration
• CSV FAQ's
• Import contacts into Starshipit via CSV
• CSV Import via FTP

Common questions & troubleshooting

• BigCommerce - product location
• BigCommerce - create a review for Starshipit
• CartonCloud - troubleshooting
• Magento 1 - troubleshooting
• Unleashed - updating orders
• Shopify - troubleshooting
• See all 14 articles

Brand Hub

Use the Brand Hub to manage all your brand assets from one place.

Manage the Brand Hub

• Brand Hub

Branded Returns Portal

Use Starshipits branded returns portal to streamline your returns process and enhance your customers returns experience

What are the features and benefits of the branded returns portal?

• Returns with Starshipit
• Benefits of using a Branded Returns Portal
• Features of the branded returns portal

Branded Return Portal Set Up & Requirements

• Set up Branded Returns Portal
• Returns with Starshipit – FAQs

Settings, billing & security

Manage your Starshipit account, subscription, and security.

Account settings

• Singapore GST regulatory requirement
• Reset forgotten password
• Cancel your account
• Download TeamViewer

Billing

• Changing your Starshipit invoices email contact
• Reactivating your Starshipit account
• Changing or adding a new payment method
• Access your Starshipit invoices
• About our pricing plans
• Change or upgrade your pricing plan

Security & updates

• Getting Starshipit ready for Brexit
• GST changes for imports to New Zealand
• GST regulations for Australia
• General data Protection Regulation (GDPR) FAQs

Orders, manifests & reports

Create orders, manage shipping manifests, and generate reports.

Shipping analytics

• Shipping analytics

Orders

• How to Add Additional Shipping Documentation to Orders
• Set up Country of Origin/Manufacture for international shipments
• Set up Harmonised System (HS) Codes for international shipments
• Workflows
• Scan to select packaging and carrier products
• Tags
• See all 18 articles

Reports

• Scheduled Reporting
• Generating reports

FAQs

• Suggested Merges
• Manifesting FAQ
• How to update an order
• How to merge multiple orders into one order
• Does Starshipit automatically update my integrated ecommerce platform?
• How to remove & re-import orders

Couriers

Set up your courier services and request API access to automate your shipping.

Amazon Easy Ship

• Amazon Easy Ship

Australia Post

• Australia Post Postage Paid
• Set up Australia Post eParcel
• Generate an Australia Post/StarTrack API key and secret
• Set up Australia Post MyPost Business
• Frequently Asked Questions about MyPost Integration
• Set up Australia Post eParcel returns
• See all 16 articles

Australia Post OnDemand & StarTrack Courier

• Set up Australia Post On Demand / StarTrack Courier

Border Express

• How to set up Border Express

Castle Parcels

• How to set up Castle Parcels

CouriersPlease

• How to set up CouriersPlease account
• Live rates at checkout for CouriersPlease - troubleshooting

Deutsche Post

• How to set up Deutsche Post

Direct Freight

• Direct Freight API Access
• Direct Freight

DHL

• DHL Express Dangerous Goods
• Set up freight/shipping charges
• Set up Additional Parties addresses for DHL Express
• Display shipping costs on DHL Express invoices (Legacy)
• How to set up DHL Express
• Set up DHL eCommerce Asia Pacific
• See all 11 articles

DPD

• How to set up DPD UK
• Set up DPD Local UK
• Set up DPD NL

Fastway

• MyFastway Address Validation
• How to set up Aramex (MyFastway & FastLabel)

FedEx

• FedEx Express

Hermes

• Set up Evri

Hunter Express

• How to set up Hunter Express

InXpress

• How to set up InXpress

NZ Couriers

• How to set up NZ Couriers

NZ Post

• Request commercial access to use NZ Post with Starshipit
• How to set up NZ Post Domestic
• How to set up NZ Post International
• How to set up NZ Post Express

Plain Label

• How to use plain labels

PBT

• PBT Courier

Post Haste

• How to set up Post Haste

Quantium Solutions

• Set up Quantium Solutions NZ
• How to set up Quantium Solutions

Rendr

• Rendr

Royal Mail

• Cancel Royal Mail shipments
• How to set up Royal Mail

Seko Logistics

• How to set up Seko

Sendle

• Sendle

Sherpa

• How to set up Sherpa

StarTrack

• How to set up StarTrack
• About StarTrack unit types

TNT

• How to set up TNT

Toll

• How to set up Team Global Express IPEC (Toll IPEC)
• How to set up Team Global Express Priority (Toll Priority)

Toll NZ

• How to set up Toll NZ

Printing, labels & packing slips

Configure your printer, print shipping labels, and generate packing slips.

Printing

• About printing and labels
• Set up Print Application
• Troubleshooting - Printing
• Use USB scales to declare package weights
• Find Your Computer Name
• Shipping Label Printers and Label Sizes
• See all 10 articles

Labels

• Shipping Label FAQs
• Labels for partial shipments

Packing slips and summaries

• Packing Validation
• Configure packing slips
• Scan to open and print
• Print packing summaries

Notifications, branded tracking, rules, & child accounts

Set up branded tracking, notifications, business rules, and child accounts.

Business rules

• Create a rule based on cheapest delivery option
• Rules overview
• How to manage orders going to PO Boxes
• Multi-condition rules
• Split packages by order weight
• Split packages by item quantity
• See all 12 articles

Notifications

• Email notifications for newly imported orders
• Customise return SMS notifications
• Customise return email notifications
• About notifications and branded tracking
• Set up email notifications
• SPF for email notifications
• See all 9 articles

Branded tracking

• Order Tracker for Zendesk
• Enable and configure the branded tracking page
• Set up self-service return label generator

Child accounts

• Overriding & accessing child accounts
• Set up a child account
• Child accounts
• Allocate an order to a child account
• Unlink a child account
• Display Rates on 3PL child accounts

Troubleshooting

Hit a snag? Discover how to understand and resolve common problems.

Top tips for troubleshooting common errors

• Troubleshooting: Orders not updating platform (writeback)
• Troubleshooting: Rates/Quotes
• Troubleshooting: Live Rates at Checkout
• Troubleshooting: Orders not importing
• Dymo 4XL: How to correct paper size to 4x6(100x150) on Mac

Videos

Check out our tutorial videos to guide you through our top features.

Tutorials

• Manifest orders
• Import orders
• Print orders and generate labels
• Validate shipping addresses

Overviews

• Feature overview