How can we help you?

Getting started

Follow the Quick Start Guide to set up your account, and learn about our features.

Intro to Starshipit

• What is Starshipit?
• How to set up Starshipit
• Optimising your account

How-to guides

• Countdown to peak 2024
• Alcohol delivery with Starshipit
• Ship from store: Viare and Starshipit
• Dangerous goods in Starshipit
• How does the feature request board work?
• Starshipit Sidekick Chrome Extension
• See all 26 articles

FAQs

• How do I get in touch with Starshipit support?
• Billing FAQs
• Australia Post & eParcel FAQs
• Printing FAQs
• Shopify FAQS
• Child Account FAQS

Integrations & live rates

Learn how to connect Starshipit with your platform and see what's possible.

Amazon Shipping

• Amazon Shipping

Product Catalogue

• Product Catalogue

Rates at checkout

• About live rates at checkout
• Recommended Packaging at Checkout
• Customise Rates
• Rates at checkout for Wix
• Rules for checkout rates
• Set up rates at checkout
• See all 15 articles

eCommerce platforms

• How to Integrate With SquareUp
• How to integrate with Shopline
• How to integrate with Ecwid
• Shopify: Importing bundles
• How to integrate with Shopify
• Shopify Enhanced Integration
• See all 29 articles

Inventory, warehouse & retail management

• How to integrate with Zoho
• How to integrate with Sellercloud
• How to integrate with KatanaMRP
• Integrating with Odoo
• How to set up Klaviyo
• Order Desk Integration
• See all 17 articles

The Starshipit API

• Starshipit API Overview
• How to find your Starshipit API Key

Accounting & other platforms

• How to integrate with Microsoft Dynamics 365 Business Central
• Pilot and Early Access Integrations
• How to set up Locate2u
• How to update tracking with plain labels (Using Orca Scan)
• How to integrate with Xero
• Zapier Integration
• See all 8 articles

CSV

• CSV file integration
• CSV FAQs
• Import contacts into Starshipit via CSV
• CSV Import via FTP

Common questions & troubleshooting

• BigCommerce - Product location
• BigCommerce - Create a review for Starshipit
• CartonCloud: Troubleshooting
• Magento 1: Troubleshooting
• Unleashed: Updating orders
• Shopify: Troubleshooting
• See all 13 articles

Brand Hub

Use the Brand Hub to manage all your brand assets from one place.

Manage the Brand Hub

• Brand Hub

Returns

Use Starshipit's branded returns portal to streamline your returns process and enhance your customer's returns experience

Branded returns portal

• Set up branded returns portal
• Benefits of using a Branded Returns Portal
• Features of the branded returns portal

Returns

• Returns with Starshipit
• Returns with Starshipit FAQs

Settings, billing & security

Manage your Starshipit account, subscription, and security.

Account settings

• Singapore GST regulatory requirement
• Reset your password
• Cancel your account
• Download TeamViewer

Billing

• Change or upgrade your pricing plan
• Exceeding your pricing plan
• About our add-ons
• Changing your Starshipit invoices email contact
• Reactivating your Starshipit account
• Changing or adding a new payment method
• See all 8 articles

Security & updates

• Single sign-on (SSO)
• GST changes for imports to New Zealand
• GST regulations for Australia
• General data Protection Regulation (GDPR) FAQs

Orders, manifests & reports

Create orders, manage shipping manifests, and generate reports.

Shipping analytics

• Shipping analytics

Orders

• Book a courier pickup
• Sending dangerous goods with Post Haste
• API: How to create Tracking-Only orders
• Workflows
• Scan to select packaging and carrier products
• Tags
• See all 21 articles

Reports

• Invoice Reconciliation
• Scheduled Reporting
• Generating reports

FAQs

• Where's my parcel?
• Suggested Merges
• Manifesting FAQ
• How to update an order
• How to merge multiple orders into one order
• Does Starshipit automatically update my integrated ecommerce platform?
• See all 7 articles

Printing, labels & packing slips

Configure your printer, print shipping labels, and generate packing slips.

Printing

• About printing and labels
• Set up Desktop Print Application
• Setting up your printer
• Printing troubleshooting
• Use USB scales to declare package weights
• Find Your Computer Name
• See all 11 articles

Labels

• Cancel or archive labels in Starshipit
• Shipping Label FAQs
• Labels for partial shipments

Packing slips and summaries

• Tote picking in Starshipit
• Print labels based on product SKU
• Starshipit pick & pack mobile app
• Images on Packing Slips and Packing Summaries
• Configure packing slips using the template editor
• Packing Validation
• See all 9 articles

Notifications, branded tracking, rules, & child accounts

Set up branded tracking, notifications, business rules, and child accounts.

Business rules

• Create a rule to not import certain orders
• Create a rule based on cheapest delivery option
• Rules overview
• How to manage orders going to PO Boxes
• Multi-condition rules
• Split packages by order weight
• See all 13 articles

Notifications

• About notifications and branded tracking
• Configure DKIM for your emails
• How to set up Kudosity
• Email notifications for newly imported orders
• Customise return SMS notifications
• Customise return email notifications
• See all 11 articles

Branded tracking

• Order Tracker for Zendesk
• Enable and configure the branded tracking page
• Set up self-service return label generator

Child accounts

• Overriding & accessing child accounts
• Set up a child account
• Child accounts
• Allocate an order to a child account
• Unlink a child account
• Display rates on 3PL child accounts

Troubleshooting

Hit a snag? Discover how to understand and resolve common problems.

Top tips for troubleshooting common errors

• Zebra Printer: Barcode not printing correctly/ Printing as large blocks
• Starshipit app: Troubleshooting
• Troubleshooting: Orders not updating platform (writeback)
• Troubleshooting: Rates/Quotes
• Troubleshooting: Live Rates at Checkout
• Troubleshooting: Orders not importing
• See all 7 articles

Couriers

Set up your courier services and request API access to automate your shipping.

Allied Express

• How to set up Allied Express

Amazon Easy Ship

• How to set up Amazon Easy Ship

Australia Post

• Australia Post Postage Paid
• Set up Australia Post eParcel/Parcel Send
• Generate an Australia Post/StarTrack API key and secret
• Set up Australia Post MyPost Business
• MyPost Business Integration FAQs
• Set up Australia Post eParcel returns
• See all 16 articles

Australia Post OnDemand & StarTrack Courier

• Set up Australia Post On Demand / StarTrack Courier

Border Express

• How to set up Border Express

Bonds Courier

• Bonds Courier

Castle Parcels

• How to set up Castle Parcels

Canada Post

• How to set up Canada Post

CouriersPlease

• CouriersPlease: Dangerous Goods
• How to set up CouriersPlease
• Troubleshooting live rates at checkout for CouriersPlease

Deutsche Post

• How to set up DHL Express Global Mail
• How to set up Deutsche Post

Direct Freight

• Direct Freight API Access
• How to set up Direct Freight

DHL

• Enable Landed Cost Estimator for DHL Express
• Set up DHL Express Break Bulk Express (BBX) & BBE (Break Bulk Economy)
• DHL Express Dangerous Goods
• Set up freight/shipping charges
• Set up Additional Parties addresses for DHL Express
• How to set up DHL Express
• See all 12 articles

DoorDash

• How to set up DoorDash

DPD

• How to set up DPD UK
• Set up DPD Local UK
• How to set up DPD NL

Aramex

• MyFastway Address Validation
• How to set up Aramex (MyFastway)

FedEx

• How to set up FedEx International Connect (FIC)
• How to set up FedEx Express

Flash Couriers

• How to set up Flash Couriers

Global-e

• Set up Global-e

Hermes

• How to set up Evri

Hunter Express

• How to set up Hunter Express

InXpress

• How to set up InXpress

Mainfreight 2Home

• How to set up Mainfreight 2Home

Netlogix

• Netlogix

NZ Couriers

• How to set up NZ Couriers

NZ Post

• How to set up My NZ Post Business
• Set up Dangerous Goods for NZ Post
• Request commercial access to use NZ Post with Starshipit
• How to set up NZ Post Domestic
• How to set up NZ Post International
• How to set up NZ Post Express

Parcel Right

• How to set up Parcel Right

Parcelpoint Asendia

• How to set up Parcelpoint Asendia

Parxl

• How to set up Parxl

Plain Label

• How to use plain labels

PBT

• How to set up PBT

Internal articles

Find articles in our internal knowledge base, and answers to common customer queries.

Couriers

• How to set up PBT Transport