How can we help you?

Search our knowledge base for answers to common questions.

Getting started

Follow the Quick Start Guide to set up your account, and learn about our features.

Settings, billing & security

Manage your Starshipit account, subscription, and security.

Orders, manifests & reports

Create orders, manage shipping manifests, and generate reports.

Integrations & live rates

Learn how to connect Starshipit with your platform and see what's possible.


Set up your courier services and request API access to automate your shipping.


NZ Post

Australia Post OnDemand & StarTrack Courier

Seko Logistics

Printing, labels & packing slips

Configure your printer, print shipping labels, and generate packing slips.

Branding, notifications, rules, & child accounts

Set up branded tracking, notifications, business rules, and child accounts.


Check out our tutorial videos to guide you through our top features.


Release notes

Keep up to date with our latest releases and improvements.

Still Have Questions?

Our customer care team is here for you!

Contact Us