How can we help you?

Getting started

Follow the Quick Start Guide to set up your account, and learn about our features.

Set up your account

• Quick start guide
• Detailed setup guide
• Configure Starshipit for a 3PL workflow
• Warehouse or Inventory Management System workflow
• Managing multi-location, multi-brand, and dropshipping

Settings, billing & security

Manage your Starshipit account, subscription, and security.

Account settings

• Reset forgotten password
• Cancel your account
• Download TeamViewer

Billing

• Reactivating your Starshipit account
• Changing or adding a new payment method
• Access your Starshipit invoices
• About our pricing plans
• Change or upgrade your pricing plan

Security & updates

• Getting Starshipit ready for Brexit
• GST changes for imports to New Zealand
• GST regulations for Australia
• General data Protection Regulation (GDPR) FAQs

Orders, manifests & reports

Create orders, manage shipping manifests, and generate reports.

Orders

• Additional Shipping Documentation
• Set up Country of Origin/Manufacture for international shipments
• Set up Harmonised System (HS) Codes for international shipments
• Automatically import orders via CSV - File Monitor
• Set up shipper tax numbers
• Commercial Invoice - Order Values, Tax, Discounts and how to adjustment them
• See all 14 articles

Reports

• Generating reports

FAQs

• Manifesting FAQ
• How to update an order
• How to merge multiple orders into one order
• Does Starshipit automatically update my integrated ecommerce platform?
• How to remove & re-import orders
• How to manage discounts on commercial invoices

Integrations & live rates

Learn how to connect Starshipit with your platform and see what's possible.

Rates at checkout

• About live rates at checkout
• Set up rates at checkout
• Shipping Rates and Options in Shopify
• Display transit times at checkout
• Rates at checkout for Magento 1
• Rates at checkout for Magento 2
• See all 10 articles

eCommerce platforms

• Shopify Integration
• WooCommerce Integration
• Magento 1 Integration
• Magento2 Integration
• How to set up Catch.com.au
• Wix Integration
• See all 20 articles

Inventory, warehouse & retail management

• Cin7 Integration
• Cin7 Integration (Legacy)
• Unleashed Integration
• Brightpearl Integration
• NetSuite Integration
• Peoplevox Integration
• See all 11 articles

Accounting & other platforms

• Xero Integration
• Zapier Integration
• Starshipit API Overview
• API Key
• MYOB AccountRight (Cloud) Integration
• WIX CSV Integration
• See all 7 articles

CSV

• CSV file integration
• CSV FAQ's
• Import contacts into Starshipit via CSV
• CSV Import via FTP

Common questions & troubleshooting

• Troubleshooting - orders not importing
• BigCommerce - product location
• BigCommerce - create a review for Starshipit
• CartonCloud - troubleshooting
• Magento 1 - troubleshooting
• Unleashed - updating orders
• See all 15 articles

Couriers

Set up your courier services and request API access to automate your shipping.

Castle Parcels

• How to set up Castle Parcels

Post Haste

• How to set up Post Haste

Sherpa

• How to set up Sherpa

NZ Couriers

• How to set up NZ Couriers

Australia Post

• Set up Australia Post eParcel
• Set up Australia Post MyPost Business
• How the Australia Post MyPost Business integration works
• Set up Australia Post eParcel returns
• Using Australia Post generated labels
• Set up Australia Post eParcel lodgement points
• See all 13 articles

Border Express

• How to set up Border Express

CourierPost

• How to set up CourierPost

CouriersPlease

• How to set up CouriersPlease account
• Live rates at checkout for CouriersPlease - troubleshooting

Deutsche Post

• How to set up Deutsche Post

DHL

• Set up freight/shipping charges
• Set up Sold To (Billing) addresses for DHL Express
• Display shipping costs on DHL Express invoices (Legacy)
• How to set up DHL Express
• Set up DHL eCommerce Asia Pacific
• Set up DHL Parcel Europe
• See all 12 articles

DPD

• How to set up DPD UK
• Set up DPD Local UK
• Set up DPD NL

Fastway

• MyFastway Address Validation
• How to set up MyFastway & FastLabel

Hunter Express

• How to set up Hunter Express

Hermes

• Set up Hermes

InXpress

• How to set up InXpress

NZ Post

• Set up NZ Post

Australia Post OnDemand & StarTrack Courier

• Set up Australia Post On Demand / StarTrack Courier

Pace

• How to set up Pace

Pick-up in Store

• How to set up pick up in-store

Plain Label

• How to set up a Plain Label courier

Quantium Solutions

• Set up Quantium Solutions NZ
• How to set up Quantium Solutions

Royal Mail

• Cancel Royal Mail shipments
• How to set up Royal Mail

Seko Logistics

• How to set up Seko

Sendle

• How to set up Sendle

Singapore Post

• How to set up Singapore Post

StarTrack

• How to set up StarTrack
• About StarTrack unit types

TNT

• How to set up TNT

Toll

• How to set up TOLL IPEC
• How to set up TOLL Priority

UPS

• Securing UPS Credentials
• How to set up UPS

Zoom2u

• How to set up Zoom2u

Printing, labels & packing slips

Configure your printer, print shipping labels, and generate packing slips.

Printing

• Shipping Label Printers and Label Sizes
• About printing and labels
• Set up Print Application
• Troubleshooting - Print App
• Troubleshooting - Printer
• Uninstall Print Client
• See all 8 articles

Labels

• Shipping Label FAQs
• Labels for return shipments
• Labels for partial shipments

Packing slips and summaries

• Configure packing slips
• Scan and print with packing slips
• Print packing summaries

Branding, notifications, rules, & child accounts

Set up branded tracking, notifications, business rules, and child accounts.

Business rules

• Create a rule based on cheapest delivery option
• Rules overview
• How to manage orders going to PO Boxes
• Multi-condition rules
• Split packages by order weight
• Split packages by item quantity
• See all 12 articles

Notifications

• About notifications and branded tracking
• Customise email notifications
• SPF for email notifications
• Customise SMS notifications
• Webhook notifications
• Tracking Update Frequency

Branded tracking

• Enable and configure the branded tracking page
• Set up self-service return label generator

Child accounts

• Overriding & accessing child accounts
• Set up a child account
• Child accounts
• Allocate an order to a child account

Videos

Check out our tutorial videos to guide you through our top features.

Tutorials

• Manifest orders
• Import orders
• Print orders and generate labels
• Validate shipping addresses

Overviews

• Feature overview

Release notes

Keep up to date with our latest releases and improvements.

Starshipit updates

• Release notes 2020
• Release notes 2019