How can we help you?

Search our knowledge base for answers to common questions.

Getting started

Follow the Quick Start Guide to set up your account, and learn about our features.

Intro to Starshipit

Integrations & live rates

Learn how to connect Starshipit with your platform and see what's possible.

Product Catalogue

The Starshipit API

Brand Hub

Use the Brand Hub to manage all your brand assets from one place.

Manage the Brand Hub

Branded Returns Portal

Use Starshipits branded returns portal to streamline your returns process and enhance your customers returns experience

What are the features and benefits of the branded returns portal?

Branded Return Portal Set Up & Requirements

Settings, billing & security

Manage your Starshipit account, subscription, and security.

Orders, manifests & reports

Create orders, manage shipping manifests, and generate reports.

Shipping analytics


Set up your courier services and request API access to automate your shipping.

Amazon Easy Ship

Australia Post OnDemand & StarTrack Courier



Seko Logistics


Printing, labels & packing slips

Configure your printer, print shipping labels, and generate packing slips.

Notifications, branded tracking, rules, & child accounts

Set up branded tracking, notifications, business rules, and child accounts.


Hit a snag? Discover how to understand and resolve common problems.


Check out our tutorial videos to guide you through our top features.


Still Have Questions?

Our customer care team is here for you!

Contact Us