How can we help you?

Search our knowledge base for answers to common questions.

Getting started

Follow the Quick Start Guide to set up your account, and learn about our features.

Integrations & live rates

Learn how to connect Starshipit with your platform and see what's possible.

The Starshipit API

Branded Returns Portal

Use Starshipits branded returns portal to streamline your returns process and enhance your customers returns experience

What are the features and benefits of the branded returns portal?

Branded Return Portal Set Up & Requirements

Settings, billing & security

Manage your Starshipit account, subscription, and security.

Orders, manifests & reports

Create orders, manage shipping manifests, and generate reports.


Set up your courier services and request API access to automate your shipping.

Amazon Easy Ship



Australia Post OnDemand & StarTrack Courier


Seko Logistics


Printing, labels & packing slips

Configure your printer, print shipping labels, and generate packing slips.

Notifications, branded tracking, rules, & child accounts

Set up branded tracking, notifications, business rules, and child accounts.


Check out our tutorial videos to guide you through our top features.


Release notes

Keep up to date with our latest releases and improvements.


Hit a snag? Discover how to understand and resolve common problems.

Top tips for troubleshooting common errors

Still Have Questions?

Our customer care team is here for you!

Contact Us