# Order import and writeback
Canonical: https://support.starshipit.com/categories/troubleshooting/order-import-and-writeback
Markdown: https://support.starshipit.com/categories/troubleshooting/order-import-and-writeback.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Resolve problems importing orders or sending shipment updates back to a connected platform.

## Articles
- [Troubleshooting: Orders not updating platform (writeback)](https://support.starshipit.com/articles/6125898969487-troubleshooting-orders-not-updating-platform-writeback): Troubleshoot why orders are not updating in your source system with tracking information after generating shipping labels.
- [Troubleshooting: Orders not importing](https://support.starshipit.com/articles/360001575455-troubleshooting-orders-not-importing): Troubleshoot why orders are not displaying in Starshipit, including connection issues, import settings, and missing data.