# Odoo FAQs and troubleshooting
URL: https://support.starshipit.com/articles/90200000000505-odoo-faqs-and-troubleshooting
Canonical: https://support.starshipit.com/articles/90200000000505-odoo-faqs-and-troubleshooting
Markdown: https://support.starshipit.com/articles/90200000000505-odoo-faqs-and-troubleshooting.md
Updated: 2026-07-20

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Resolve unavailable Odoo delivery methods and understand how Recommended Packaging works with the Starshipit connector.

Find answers and fixes for common questions about the Odoo Starshipit Shipping module.

## Fix an unavailable delivery method

The error `This delivery method is not available for this order` means Odoo requested shipping options but Starshipit did not return an applicable rate.

1. Confirm the courier is connected under **Settings > Couriers** in Starshipit.
2. [Set up or update Rates at Checkout](/articles/rates-at-checkout/set-up-guides/set-up-rates-at-checkout) for that courier.
3. Confirm the order destination, weight, and dimensions match the configured rate conditions.
4. Request the rate again in Odoo.

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<!-- faq:question -->Does Recommended Packaging work with Odoo?<!-- /faq:question -->

Yes. It works when item dimensions are configured in [Product Catalogue](/articles/integrations/product-catalogue/product-catalogue) and Odoo does not send its own packaging information on the order. Starshipit then calculates the recommended package for the rate request.

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