# Schedule pickups for Australia Post On Demand and StarTrack Courier
URL: https://support.starshipit.com/articles/90200000000166-schedule-pickups-for-australia-post-on-demand-and-startrack-courier
Canonical: https://support.starshipit.com/articles/90200000000166-schedule-pickups-for-australia-post-on-demand-and-startrack-courier
Markdown: https://support.starshipit.com/articles/90200000000166-schedule-pickups-for-australia-post-on-demand-and-startrack-courier.md
Updated: 2026-09-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Choose a valid pickup date and time for Australia Post On Demand or StarTrack Courier shipments.

Choose a pickup date and time that is valid for your Australia Post On Demand or StarTrack Courier service before you print its label.

## Before you begin

Connect the courier and add your service codes first. See [Set up Australia Post On Demand / StarTrack Courier](/articles/360000324635-set-up-australia-post-on-demand-startrack-courier).

## Choose where to update the pickup

Update the pickup date or time from the **New Order** page when you select a service, or in **Settings** > **Couriers** > **AusPost On Demand**. Both places update the same saved setting.

## Schedule services that need a pickup date

AusPost On Demand **AFT**, **TON**, and **SAT**, plus StarTrack non-Ad hoc services, need a pickup date.

If the saved date has passed, Starshipit uses today, or the next available Saturday for Saturday services. This only works while that service's booking window is open. If the window has closed, change the date to the next valid pickup day before printing.

## Schedule services that need a pickup date and time

AusPost On Demand **NOW** and all StarTrack Ad hoc services need both a pickup date and time.

| Method | How it works |
| --- | --- |
| **Fixed date and time** | Starshipit uses the saved date and time exactly. Update it at least once each day so it is in the future and within the service's booking window. |
| **Offset from printing** | Starshipit schedules the pickup for a set number of minutes after you print or book the label. If that would be before the service window opens, it uses the window start time instead. |

:::tip
Use an offset when you want each pickup scheduled relative to printing. For example, a 30-minute offset schedules a label printed at 14:00 for 14:30.
:::

## Troubleshoot pickup scheduling

### I am outside the booking window

Change the pickup date to the next valid day, then print the label again. The next valid day may not be the next calendar day, such as when the following day is Sunday.

### My offset pickup is outside the service window

If the calculated pickup time is after the service window ends, Starshipit shows an error. Change the pickup date to the next valid day before printing.

### The wrong delivery instruction appears

Open the order and review its delivery options before printing. For TON, confirm whether **Authority to Leave** or **Signature Required** is required.

## Related articles

- [Set up Australia Post On Demand / StarTrack Courier](/articles/360000324635-set-up-australia-post-on-demand-startrack-courier)
- [Australia Post On Demand and StarTrack Courier service codes and booking windows](/articles/90200000000167-australia-post-on-demand-and-startrack-courier-service-codes-and-booking-windows)