# UPS returns
URL: https://support.starshipit.com/articles/90200000000130-ups-returns
Canonical: https://support.starshipit.com/articles/90200000000130-ups-returns
Markdown: https://support.starshipit.com/articles/90200000000130-ups-returns.md
Updated: 2026-06-15

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Configure UPS return product codes and create UPS return shipments in Starshipit.

Use UPS returns in Starshipit when UPS has enabled returns on your UPS account.

## Before you begin

Ask UPS to enable returns on your account. Starshipit supports rates for UPS Print Return Label Service.

## Set up UPS returns

1. Go to **Settings > Couriers > UPS**.
2. Add your **UPS Return Product codes**.
3. Set a default return service.
4. Click **Save**.

You can generate a UPS return from an existing shipped order in Starshipit or create a manual return.

## UPS return services

| Code | Service |
| --- | --- |
| 2 | UPS Print and Mail (PNM) |
| 3 | UPS Return Service 1-Attempt (RS1) |
| 5 | UPS Return Service 3-Attempt (RS3) |
| 8 | UPS Electronic Return Label (ERL) |
| 9 | UPS Print Return Label (PRL) |
| 10 | UPS Exchange Print Return Label |
| 11 | UPS Pack & Collect Service 1-Attempt Box 1 |
| 12 | UPS Pack & Collect Service 1-Attempt Box 2 |
| 13 | UPS Pack & Collect Service 1-Attempt Box 3 |
| 14 | UPS Pack & Collect Service 1-Attempt Box 4 |
| 15 | UPS Pack & Collect Service 1-Attempt Box 5 |
| 16 | UPS Pack & Collect Service 3-Attempt Box 1 |
| 17 | UPS Pack & Collect Service 3-Attempt Box 2 |
| 18 | UPS Pack & Collect Service 3-Attempt Box 3 |
| 19 | UPS Pack & Collect Service 3-Attempt Box 4 |
| 20 | UPS Pack & Collect Service 3-Attempt Box 5 |

## Verify returns

Create a test return shipment and confirm the expected UPS return service appears before using returns for live orders.

## Related articles

- [How to set up UPS](/articles/360001297215-how-to-set-up-ups)
- [UPS product codes](/articles/90200000000129-ups-product-codes)