# Configure FedEx returns and customs options
URL: https://support.starshipit.com/articles/90200000000123-configure-fedex-returns-and-customs-options
Canonical: https://support.starshipit.com/articles/90200000000123-configure-fedex-returns-and-customs-options
Markdown: https://support.starshipit.com/articles/90200000000123-configure-fedex-returns-and-customs-options.md
Updated: 2026-10-10

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Create FedEx return labels and configure invoice declarations, duty billing, sold-to details and the importer of record.

Use FedEx returns and customs options when you need to create return labels or add extra commercial invoice details for international shipments.

## Returns with FedEx

You can generate a FedEx return label from an outbound shipment. FedEx return labels are not supported in the branded returns portal.

1. Go to the **Printed or Shipped** tab.
2. Select the order you want to generate a return for.
3. Go to **More actions > Create a return order**.
4. Check the shipment details.
5. Print the label or email it to the sender.

## Invoice declaration statement

Use rules when you need to add invoice declaration text only in certain scenarios.

1. Go to **Settings > Rules > Create a new Rule**.
2. Select the condition that controls when the text should apply, such as destination country.
3. Select **Set Invoice Declaration Text** as the action.
4. Enter the declaration text.
5. Click **Save**.

## Duty and tax account number

You can set a dedicated duties and taxes account number for FedEx international shipments. This account number is used when **Delivered Duty Paid** is flagged, so duties are billed to the specified account.

1. Go to **Settings > Couriers > FedEx**.
2. Tick **Delivered Duty Paid**.
3. Enter the duty and tax account details.
4. Click **Save**.

You can also set the **Duty and Tax account type** to **Seller**, **Recipient**, or **Third Party**.

## Sold-to address

Use a sold-to address for FedEx International Ground shipments when FedEx needs buyer details in the shipment request and on the commercial invoice.

1. Go to **Settings > Options > Additional Parties Customs > Add new**.
2. Select **Buyer** as the party type.
3. Add the sold-to address details.
4. Add a duties and taxes account number for the sold-to address if required.
5. Click **Save**.

When you process FedEx International Ground shipments, Starshipit sends the saved sold-to address details to FedEx.

## Set an importer of record

Use the **Importer** role in Additional Parties when a separate company is the importer for an international FedEx shipment. Starshipit sends the matching Importer details to FedEx as the importer of record, rather than as the Buyer (sold-to party).

1. Go to **Settings > Options > Additional Parties Customs > Add new**.
2. Select **Importer** as the party type.
3. Enter the importer's company, contact and address details.
4. Choose the destination countries this party applies to.
5. Add the applicable tax numbers and duty account number if your FedEx workflow requires them.
6. Click **Save**.

See [Set up Additional Parties addresses](/articles/360002115335-set-up-additional-parties-addresses) for the shared address and tax-number procedure. Confirm the importer and service requirements with FedEx; selecting this role does not determine the customs valuation or guarantee a particular duty charge.

If the arrangement also uses **Third Party** duty and tax billing, configure that separately in your FedEx settings. FedEx restricts its [Third Party Consignee service](https://developer.fedex.com/api/en-us/catalog/ship/v1/docs.html) to eligible services and shipments. Confirm eligibility with FedEx before shipping with a separate importer and recipient.

## Verify customs settings

Create or open a test international order and generate the label documents. Check that the return, invoice declaration, duty and tax, sold-to or importer details appear as expected. Confirm that the saved Additional Party applies to the shipment destination. If the returned documents do not show the importer, contact Starshipit support to confirm which details were transmitted before dispatch.

## Related articles

- [Set up Additional Parties addresses](/articles/360002115335-set-up-additional-parties-addresses)

- [How to set up FedEx](/articles/couriers/fedex/how-to-set-up-fedex)
- [FedEx additional settings](/articles/couriers/fedex/fedex-additional-settings)
- [FedEx troubleshooting](/articles/couriers/fedex/fedex-troubleshooting)