# Set up GoPeople URL: https://support.starshipit.com/articles/90200000000104-set-up-gopeople Canonical: https://support.starshipit.com/articles/90200000000104-set-up-gopeople Markdown: https://support.starshipit.com/articles/90200000000104-set-up-gopeople.md Updated: 2026-11-03 > For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt). > Connect GoPeople, configure its service codes, and verify Australian domestic rates and labels in Starshipit. Connect GoPeople to Starshipit to quote and book Australian domestic courier jobs. You can add the standard on-demand service codes in UI 2.0 or enter the codes manually in Classic UI. ## Before you begin To connect GoPeople to Starshipit, you need: - A GoPeople API access token for your live GoPeople account - Permission to edit courier settings in Starshipit Ask your GoPeople account manager for missing credentials or confirmation that your account can service the lanes you need. For API details, see the [GoPeople API documentation](https://docs.gopeople.com.au/). ## Connect GoPeople 1. Go to **Settings > Couriers > Add a new courier**. 2. Select **Australia** as the shipping-from country. 3. Select **GoPeople**. 4. Tick **Enable GoPeople**. 5. Enter your **Access Token**. 6. Click **Save**. 1. Go to **Settings > Couriers > [Add a new courier](https://next.starshipit.com/settings/couriers/add)**. 2. Select **Australia** as the shipping-from country. 3. Select **GoPeople**. 4. Enable **GoPeople**. 5. Enter your **Access token**. 6. Click **Save**. Reopen the GoPeople settings and confirm that the integration is enabled and the access token is saved. Save stores the settings; use a test order to verify that your account returns a service before creating a live shipment. ## Configure service codes GoPeople service codes are optional. If you do not configure any, Starshipit can show all priced options returned for the shipment. If you configure service codes, Starshipit only shows returned services that match those codes. Configured codes do not create a GoPeople service or extend your account's coverage. Availability still depends on your GoPeople account, the Australian domestic lane, shipment details, and the services GoPeople returns for that quote. 1. Open **Settings > Couriers > GoPeople**, or open [GoPeople settings](https://next.starshipit.com/settings/couriers/setup/gopeople). 2. In **Product codes**, click **Load service codes**. 3. Review the rows that were added to the draft. The action adds any missing standard codes and preserves existing codes, names, defaults, and other services. 4. Remove any service you do not want to offer, if needed. 5. Click **Save** to keep the changes. If you discard the settings before saving, the loaded rows are discarded as well. The button fills the settings draft. It does not save the settings, request a quote, create a booking, or confirm that every listed service is available to your account. Classic UI does not have the **Load service codes** button. To add codes manually: 1. Open **Settings > Couriers > GoPeople**. 2. In **Add Product Codes**, select **Add a new product code**. 3. Enter the service code and name. 4. Click **Add**. The product-code row is saved immediately. Repeat steps 2 to 4 for each service you want to offer. Use the exact service-code values shown in the table below, or codes supplied by GoPeople for your account. The button adds these service-code and display-name pairs: | Service code | Display name | | --- | --- | | `fast delivery` | Fast delivery | | `faster delivery` | Faster delivery | | `fastest delivery` | Fastest delivery | | `standard delivery` | Standard delivery | ## Verify your first shipment 1. Create or open an unprinted order with an Australian sender and recipient. 2. Check that the sender and recipient addresses, contact details, package dimensions, and weight are complete. 3. Select a GoPeople service returned for the order and confirm that its service name matches a configured code when you use product-code filtering. 4. Create the shipment and confirm that Starshipit returns a GoPeople label and tracking details. GoPeople labels print as 100 x 150 mm labels. A separate manifest step is not required. GoPeople can create one job and one label for a multi-parcel shipment. ## Limitations - GoPeople supports domestic shipments from Australia only. - International shipping and returns are not supported through this integration. - A configured service code does not guarantee that GoPeople will return a rate for every lane or shipment. ## Troubleshooting ### No rates are showing Check the following: - The order is an Australian domestic shipment that your GoPeople account can service. - The sender and recipient postcodes and package details are complete. - Your access token is saved correctly. - Any configured service codes match service names returned by GoPeople for that shipment. If the codes match but no service is returned, ask GoPeople to confirm account and lane coverage. Loading the standard codes does not make an unavailable service appear. ### Labels are not generating Check that GoPeople is enabled, the address and contact details are complete, and the selected service code matches a service returned for the shipment. Keep the carrier error and order details if you need to contact [Starshipit Support](/ticket). ## Related articles - [Switch between Classic UI and UI 2.0](/articles/4928214852239-switch-between-classic-ui-and-ui-20)