# Set up Asendia
URL: https://support.starshipit.com/articles/90200000000083-set-up-asendia
Canonical: https://support.starshipit.com/articles/90200000000083-set-up-asendia
Markdown: https://support.starshipit.com/articles/90200000000083-set-up-asendia.md
Updated: 2026-10-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Step-by-step guide to setting up Asendia.

Connect Asendia to Starshipit to create shipping labels and track international parcels from Australia. Asendia specialises in cross-border e-commerce delivery through their E-PAQ product range.

## Before you begin

To connect Asendia to your Starshipit account, you need these credentials from Asendia:

* Username
* Password
* OAuth Client ID
* OAuth Client Secret
* Tracking Access Key
* Tracking API Key

## Set up Asendia in Starshipit

1. In Starshipit, go to **Settings** > **Couriers** > **Add a new courier**.
2. Choose **Australia** as your shipping origin.
3. Select **Asendia** from the International courier list.
4. Tick **Enable Asendia**.
5. If Asendia gave you test credentials, tick **Use UAT environment**.
6. Enter your **Username** and **Password**.
7. Enter your **Client ID** and **Client Secret**.
8. Enter your **Tracking Access Key** and **Tracking API Key**.
9. If Asendia supplied separate tracking OAuth credentials, enter the **Tracking Client ID** and **Tracking Client Secret**.
10. Click **Save**.

Your Asendia integration is now connected. You can verify the connection by creating a test shipment.

## Add product codes

Asendia shipments require a product code. Add the product codes enabled on your Asendia account in the **Add Product Codes** area.

Common Asendia product codes include:

| Code | Description |
| ---- | ----------- |
| E-PAQ Standard | Economy international delivery |
| E-PAQ Plus | Standard international delivery with tracking |
| E-PAQ Select | Premium international delivery |
| E-PAQ-SELECT-2 | Premium international delivery (variant) |
| E-PAQ Elite | Express international delivery |

If a product code is missing, contact Asendia to confirm it is enabled for your account.

## Customs declarations

Complete the order's customs details, including HS codes, declared values and reason for export, before creating an international label. Starshipit sends Asendia either DDP or DDU, based on the duties option described below.

## Configure duties and tax details

For Asendia international shipments, use **Sender Pays Duty** to choose whether you pay duties and taxes. Starshipit sends DDP when this option is selected or the order has an explicit DDP incoterm. Otherwise, it sends DDU.

You can set this on an individual order or automate it with a rule. See [Choose DDP or DDU for international shipments](/articles/4415554835215-configuring-your-shipment-s-ddp-ddu) for the available options.

Add any required IOSS or VAT registration as a [shipper tax number](/articles/360002115215-set-up-shipper-tax-numbers). Starshipit sends the populated IOSS number first, falling back to VAT when IOSS is unavailable. If the receiver must provide a supported tax identifier for customs clearance, add it to the order as a [receiver tax number](/articles/9133191385-receiver-tax-numbers).

Before you print a label, check that the order shows the intended duties option and the required tax details. Asendia or its downstream service may still reject a duty option or tax identifier that is not supported for the destination.

## Cancel a shipment

To request cancellation in the **New UI**:

1. Go to **Settings > Couriers > Asendia > Cancel shipment**.
2. Enter the shipment's **Tracking number**.
3. Click **Cancel shipment**.
4. Check the returned confirmation or error before treating the shipment as cancelled.

## Limitations

* Asendia does not return live shipping rates in Starshipit.
* Only one package per order is supported. Split multi-item orders into separate shipments if needed.
* Returns, insurance, signature on delivery, and authority to leave are not available through this integration.

## Troubleshooting

<!-- faq:start -->

<!-- faq:question -->Why can't I save my Asendia settings?<!-- /faq:question -->

Check the credentials supplied by Asendia, then try saving again. If the issue continues, confirm with Asendia that your credentials are active and match the selected environment (UAT or production). Enter separate tracking OAuth credentials only if Asendia supplied them.

<!-- faq:question -->Why are labels not generating?<!-- /faq:question -->

Check that:

* Asendia is enabled in your courier settings.
* Your selected product code is available on your Asendia account.
* The shipment contains only one package.

<!-- faq:question -->Why is tracking not updating?<!-- /faq:question -->

Confirm your **Tracking Access Key** and **Tracking API Key** are correct. If tracking still does not update, contact Starshipit support with the tracking number and consignment ID.

<!-- faq:end -->