# Add and manage account users
URL: https://support.starshipit.com/articles/7630350591247-add-and-manage-account-users
Canonical: https://support.starshipit.com/articles/7630350591247-add-and-manage-account-users
Markdown: https://support.starshipit.com/articles/7630350591247-add-and-manage-account-users.md
Updated: 2026-09-15

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to invite users to your Starshipit account, assign permissions, and manage team access.

Invite people to your Starshipit account, give them the access they need, and check that their invitation has been sent. You can also remove a user or send them a password-reset link from the same area.

## Before you begin

- Sign in to the parent account. A child account with access only to that child account cannot create users.
- Decide which accounts and permissions the person needs before you invite them.

{{video:youtube:v567Rm8VDug}}

## Invite a user

1. Sign in to [Starshipit](https://app2.starshipit.com/) and go to **Settings** > **Users**.
2. Within the Manage Users section, click **Invite a new user**.  
   ![Invite a new user button in Starshipit](/uploads/attachments/add-users-invite-button.png)
3. Enter the user's email address.
4. In **Permissions**, either set the access for each area or select a predefined role:
   - **No access**: The user cannot view or edit the area.
   - **Read only**: The user can view the area.
   - **Full**: The user can view and edit the area.
   - **Customer Service**: The user can access Orders.
   - **User**: The user has full access to Orders, Address Book and Manifests.
   - **Admin**: The user has full access to all areas.

   ![User permissions settings](/uploads/attachments/add-users-permissions.png)
5. Select which accounts the user should have access to. ![Account access selection](/uploads/attachments/add-users-accounts.png)
6. Click **Save** to confirm permissions. This will send an invitation email to the user.

## Verify the invitation

Check the **Status** column on the User Management page. The user can use the invitation email to create their password and sign in.

## How to remove a user

1. Login to [Starshipit](https://app2.starshipit.com/) then navigate to **Settings** > **Users**.
2. Select **Edit** next to the user's profile.  
   ![Edit button next to user](/uploads/attachments/add-users-edit-button.png)
3. Click on **Delete user.**  
   ![Delete user button](/uploads/attachments/add-users-delete-user.png)

## Reset a password

1. Login to [Starshipit](https://app2.starshipit.com/) then navigate to **Settings** > **Users**.
2. Click **Edit** on the user's profile.  
   ![Edit user profile](/uploads/attachments/add-users-edit-profile.png)
3. Click **Send reset password link** to send the user a new password link email.  
   ![Send reset password link button](/uploads/attachments/add-users-reset-password.png)