# Set up Rendr
URL: https://support.starshipit.com/articles/4858109293583-set-up-rendr
Canonical: https://support.starshipit.com/articles/4858109293583-set-up-rendr
Markdown: https://support.starshipit.com/articles/4858109293583-set-up-rendr.md
Updated: 2026-10-22

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Connect Rendr, configure delivery services and age-check options, then verify your first booking or cancel a delivery.

Connect Rendr to Starshipit to get rates and book eligible domestic deliveries in Australia and New Zealand. Configure the services available for your pickup location, then check a shipment before using the connection for daily orders.

## Before you begin

You need a Rendr account and the following details from Rendr:

* **Client ID** and **Client Secret** to authenticate the connection.
* **Tenant Id** for your Rendr account.
* **Store Id** for the location where Rendr will collect your parcels.

If you do not have an account, [register with Rendr](https://rendr.link/starshipit-rendr). Rendr provides your credentials and onboarding. Confirm the services and delivery coverage available for your location with Rendr.

## Set up Rendr

1. Go to **Settings > Couriers > [Add a new courier](https://next.starshipit.com/settings/couriers/add)** and select **Rendr**.
2. Select **Enable Rendr**.
3. Enter your **Client ID**, **Client Secret**, **Tenant Id** and **Store Id**.
4. Select **Save**.
5. Select **Test to ensure it works** and check the result.

Reopen **[Rendr settings](https://next.starshipit.com/settings/couriers/setup/rendr)** to confirm the connection is enabled and the pickup location is correct.

## Add delivery services

Select **Configure All Product Codes** in **Add Rendr Services** to add the service options. Remove any services you do not offer, and rename them if needed.

| Product code | Service | Delivery option |
| --- | --- | --- |
| `FAST` | Fast | 30 minutes to 3 hours |
| `FLEXIBLE` | Flexible | Same-day or next-day delivery |
| `STANDARD` | Standard | Overnight or interstate delivery |

Available services and delivery estimates depend on the collection time and route. Check the returned rate and Rendr's delivery estimate for the actual order; adding a product code does not extend delivery coverage. See [Rendr's delivery options](https://docs.rendr.delivery/help-centre/delivery-dashboard/managing-deliveries/create-a-delivery) for their service descriptions.

## Configure booking options

Use these settings for the deliveries you book through this connection:

| Setting | What it does |
| --- | --- |
| **Pickup Time Offset** | Adds the specified number of minutes to the current time when ordering a pickup. |
| **Alcohol (18+)** | Flags bookings as containing alcohol so Rendr can apply the required delivery checks. |
| **Tobacco (18+)** | Flags bookings as containing tobacco so Rendr can apply the required delivery checks. |
| **Include line items in requests** | Includes order-item details in the request to Rendr. |

The alcohol, tobacco and line-item options are in **Advanced**. Enable an age-related default only when it applies to your shipments. You can also mark individual orders as containing alcohol or tobacco in their order details; tobacco can be set with a shipping rule. Save any changed defaults before booking another delivery.

## Verify a delivery

1. Open an order with the correct sender, receiver and package details.
2. Select Rendr and check that the required service returns a rate for the route.
3. Check the pickup timing and any alcohol or tobacco requirements.
4. When ready to book a real delivery, print its label and confirm the tracking details in Starshipit.

Creating a label can book a chargeable delivery. Use a real order that is ready for collection when checking the complete booking flow.

## Cancel a booking

You can request cancellation before the driver arrives at the pickup location.

1. Open **Settings > Couriers > [Rendr](https://next.starshipit.com/settings/couriers/setup/rendr)**.
2. Find **Cancel Booking** on the **Settings** tab.
3. Enter the order number (**OurRef**) or tracking number.
4. Select **Cancel** and check the confirmation.

If cancellation is rejected or the driver has already arrived, contact Rendr to confirm what can still be changed.

## Troubleshooting

| Problem | What to check |
| --- | --- |
| The connection test fails | Recheck the credentials supplied by Rendr, save the connection and test again. Ask Rendr to confirm the account and store are active if it still fails. |
| A service or rate is missing | Check that the service is configured, the Store Id is correct, and Rendr covers the collection time and destination. |
| A booking fails | Check the addresses, package details and selected service. If the result is uncertain, confirm whether Rendr received the booking before trying again. |
| A cancellation fails | Check the order or tracking reference and confirm the driver's collection status with Rendr. |