# Explore branded returns portal features
URL: https://support.starshipit.com/articles/4414146377487-explore-branded-returns-portal-features
Canonical: https://support.starshipit.com/articles/4414146377487-explore-branded-returns-portal-features
Markdown: https://support.starshipit.com/articles/4414146377487-explore-branded-returns-portal-features.md
Updated: 2026-09-22

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Explore the features of the Branded Returns Portal including customisation, rules engine, reimbursement options, and carrier support.

Use the branded returns portal to give customers a self-service way to start a return while keeping your returns policy and follow-up communications in one place.

## Match the portal to your brand

- Customise the page title, favicon, header and footer, accent colour, logo and packaging details.
- Embed the portal on your website for a continuous customer experience.
- Use a subdomain to customise the portal URL.

## Apply your returns policy consistently

- Use rules to mirror your returns policy, such as declining returns that are older than 30 days or that include excluded items.
- Offer reimbursement options including store credit, a refund to the original payment method, or an exchange.
- Apply different freight charges for each reimbursement option when that supports your policy.

## Keep customers informed

- Send branded email and SMS notifications throughout the returns process.
- Send a customised return link from an outgoing Starshipit order.
- Send a return shipping label directly to the customer.

## Offer carrier return labels

The portal supports return labels with several carriers, including:

- DHL
- Australia Post
- TNT
- CourierPlease
- NZ Post

For the full list of return carriers and any courier-specific limitations, see [Which carriers support returns?](/articles/returns-with-starshipit#which-carriers-support-returns).

## Manage each return from the original order

- Create a return from the outgoing order, including its items and dimensions.
- Create partial or multiple returns for one order.
- Let customers or your team reprint a misplaced return label.
- Let customers change the return address when they need to send from a different location.

## Related articles

- [Set up branded returns portal](/articles/4414146875279-set-up-branded-returns-portal)
- [Configure branded returns portal rules](/articles/90200000000133-configure-branded-returns-portal-rules)
- [Display the branded returns portal to customers](/articles/90200000000136-display-the-branded-returns-portal-to-customers)