# Change your pricing plan
URL: https://support.starshipit.com/articles/206705123-change-your-pricing-plan
Canonical: https://support.starshipit.com/articles/206705123-change-your-pricing-plan
Markdown: https://support.starshipit.com/articles/206705123-change-your-pricing-plan.md
Updated: 2026-10-28

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Choose a Starshipit plan, review billing and feature changes, and confirm the updated subscription in your account.

Change your Starshipit pricing plan when your label volume or feature needs change. Review the allowance, billing period and features before confirming a new subscription.

## Before you begin

- Check whether Starshipit bills your subscription directly or through Shopify. Use the matching procedure below.
- If you use child accounts, open the parent account that manages the subscription.
- Check your current allowance and overage terms. Legacy and Shopify-billed subscriptions can have different terms, even when their plan names are similar.

Use the [pricing page](https://starshipit.com/pricing) to compare current public plans. The plans available in your account and the final checkout or Shopify approval show the terms that apply to your change.

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## Check your payment method

For your first paid plan, enter the payment details requested during checkout. To update an existing payment method before changing a plan billed directly by Starshipit, follow [Add or change a payment method](/articles/4405883176591-add-or-change-a-payment-method), then return to the matching plan procedure below.

## Change a plan billed directly by Starshipit

<!-- tabs:start -->

<!-- tab:Classic UI -->

1. Go to **Settings > My Account**.
2. Select **Manage Account**.
3. Select a plan and choose monthly or annual billing.
4. Select **Update your Plan**, then **Proceed to Checkout**.
5. Review the charge and billing details, then complete checkout.
6. Return to Starshipit and follow [Check your updated plan](#check-your-updated-plan).

<!-- tab:UI 2.0 -->

1. Open the account menu and select **[Manage Account](https://next.starshipit.com/settings/manage-account)**.
2. Select **Compare plans** to open the plan comparison.

![Manage account showing the current plan, Compare plans and Manage billing](/uploads/articles/billing/manage-account-overview.jpg)

3. Choose a plan, label volume and **Billing frequency** from the options available to your account.

![Compare plans showing Starter and Professional, label volume, billing frequency and Review upgrade](/uploads/articles/billing/compare-plans.jpg)

4. Select the plan's review button, such as **Review upgrade**, **Review downgrade** or **Review billing change**.
5. In **Review your plan change**, check the price, allowance, features and add-ons affected by the change.

![Review your plan change showing the selected plan, billing frequency and Continue to checkout](/uploads/articles/billing/review-plan-change.jpg)

6. Select **Continue to checkout**. Review the final charge and effective date, then complete checkout.
7. Return to Starshipit and follow [Check your updated plan](#check-your-updated-plan).

Your account may show **Choose plan**, **Change plan**, **Manage plan** or **Activate plan** instead of the comparison journey. Select the control shown, choose from the available plans and complete the checkout prompts. Selecting or reviewing a plan alone does not confirm the change.

<!-- tabs:end -->

Annual billing is a 12-month commitment paid upfront. Check the amount and effective date shown in checkout before confirming a switch from monthly billing.

## Change a plan billed through Shopify

Open Starshipit in a web browser before changing a Shopify-billed subscription.

<!-- tabs:start -->

<!-- tab:Classic UI -->

1. Go to **Settings > My Account**.
2. Under **Choose new plan**, select the plan you want.
3. Select **Save** to open Shopify and sign in if prompted.
4. Review and authorise the change in Shopify.
5. Return to Starshipit and follow [Check your updated plan](#check-your-updated-plan).

<!-- tab:UI 2.0 -->

1. Open the account menu and select **[Manage Account](https://next.starshipit.com/settings/manage-account)**.
2. Select **Compare plans**, then choose the available plan, label volume and billing frequency you want.
3. Select the plan's review button and check the plan and add-ons shown.
4. Select **Continue to Shopify**.
5. Review the charge, timing and selected add-ons in Shopify, then approve the change.
6. Return to Starshipit and follow [Check your updated plan](#check-your-updated-plan).

If your account shows **Choose new plan** instead, select the plan and **Save** to open Shopify. You still need to approve the change there.

<!-- tabs:end -->

## Check your updated plan

Reopen **Manage Account** and confirm the plan name, billing frequency and label allowance match your selection. Check any features or add-ons affected by the change before processing your next batch of labels.

If the previous plan is still shown, refresh the page. In UI 2.0, use **Re-sync plan** if it is available, then check again. If the plan still differs, contact Support with the plan you selected, when you completed checkout or Shopify approval, and any error shown. Check the subscription before attempting payment again.

## Decide whether you need an upgrade

If label overages are enabled for your subscription, you can keep creating labels above its included allowance and pay the applicable overage charge. A short-term increase in volume does not necessarily require an upgrade.

If your subscription does not include label overages, exceeding its limit can restrict label printing and live rate generation. Check your subscription details or contact Support to confirm your allowance, overage eligibility and applicable rate before deciding.

Before a busy period, compare your expected label volume and overage cost with a plan that includes more labels. See [Understand what happens when you exceed your plan](/articles/12102602688015-understand-what-happens-when-you-exceed-your-plan) for the checks to make before shipping.

## Troubleshooting

- **Plan options do not load:** refresh **Manage Account** and use **Try again** if it is shown. If billing maintenance or an error is displayed, contact Support with that message.
- **A plan or billing control is unavailable:** check you are in the parent account and have access to billing. Contact Support for help with your subscription's available options.
- **Checkout or Shopify approval did not finish:** return to the billing page and check the current subscription before starting again. A selected plan is not proof of a completed change.

## Related articles

- [Billing FAQs](/articles/8512957552143-billing-faqs)
- [Change your invoice email contact](/articles/4498768256911-change-your-invoice-email-contact)
- [Contact Starshipit support](/articles/13017036853647-contact-starshipit-support)