# Set up StarTrack
URL: https://support.starshipit.com/articles/205615105-set-up-startrack
Canonical: https://support.starshipit.com/articles/205615105-set-up-startrack
Markdown: https://support.starshipit.com/articles/205615105-set-up-startrack.md
Updated: 2026-07-16

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Step-by-step guide to setting up StarTrack.

Connect your StarTrack account to Starshipit to print labels, book pickups, correct addresses, and send tracking notifications.

If you are interested in StarTrack Courier or AusPost OnDemand please refer to [this article](/articles/couriers/australia-post-ondemand-startrack-courier/set-up-australia-post-on-demand-startrack-courier).

## Before you begin

To set up the integration, you will need the following details:

* StarTrack Account number
* StarTrack API key
* StarTrack API secret
* If you are missing any of these credentials, follow [these steps](/articles/couriers/australia-post/generate-an-australia-post-startrack-api-key-and-secret) to source them.
* For pricing and label printing to work correctly, you will need to [set up your StarTrack unit types](/articles/couriers/startrack/about-startrack-unit-types).

## Setting up your StarTrack account in Starshipit

### 1. Add the StarTrack API in Starshipit

1. Go to **Settings** > **Carrier** > **Add a new courier** > **StarTrack**.
2. Tick **Enable StarTrack.**
3. Enter your Account Number, API Key, and Password (API Secret).
4. Click on **Lookup** to get your mailing location ID.
5. Click **Save**.
### 2. Add your product code

To complete the setup of your StarTrack integration, you need to enter your product codes. If you don't know your product codes, please contact your StarTrack Account Manager.

:::important
Only add product codes that are enabled on your StarTrack contract. StarTrack can accept a shipment using a product without contract pricing and apply a generic, non-contracted rate, so a successful label does not confirm that the product belongs to your contract.
:::

1. Click on **Add a new product code**.
2. Fill Product code with the specific code given by StarTrack.
3. Fill the Name field with whatever makes sense to you, e.g. "Premium" for the PRM service.
4. Click **Add**.
## Troubleshooting Error

### Upon clicking **Lookup**, the response is: "The request failed authentication" or similar

This means your account hasn't been activated properly. Please contact AusPost/StarTrack support at [customer_connectivity@auspost.com.au](mailto:customer_connectivity@auspost.com.au) with your API details or contact your StarTrack account manager directly.

:::note
There are now two special service movement codes available in the StarTrack API: Tailgate RET and RE2. While you can create shipping data and labels via Starshipit, the mechanism that alerts the special services team at StarTrack is not in place. Please contact your StarTrack representative to find out what process you need to follow to book special services pickups.
:::