# Set up AMS eGroup
URL: https://support.starshipit.com/articles/202610050001-set-up-ams-egroup
Canonical: https://support.starshipit.com/articles/202610050001-set-up-ams-egroup
Markdown: https://support.starshipit.com/articles/202610050001-set-up-ams-egroup.md
Updated: 2026-10-05

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Connect AMS eGroup to create international freight shipments, labels and tracking updates in Starshipit.

Connect AMS eGroup to Starshipit to create international freight shipments, print carrier labels and send tracking updates. You can use AMS eGroup for exports from Australia and imports into Australia.

## Before you begin

Ask AMS eGroup for the credentials assigned to your account:

- Account number
- Client ID
- Client secret

You also need complete sender, receiver, package and customs information for each international shipment. AMS eGroup supports multiple packages on a shipment.

## Set up AMS eGroup in Starshipit

1. In Starshipit, go to **Settings** > **Couriers** > **Add a new courier**.
2. Select **Australia** as the shipping from country.
3. Select **AMS eGroup** from the international courier list.
4. Tick **Enable AMS eGroup**.
5. Enter your AMS eGroup **Account number**, **Client ID** and **Client secret**.
6. Click **Save**.

Your AMS eGroup account is connected. Create a test shipment to confirm that Starshipit can return an AMS eGroup label and tracking number.

## Create an international shipment

1. Open an order and select AMS eGroup as the courier.
2. Choose the service that applies to the route and your AMS eGroup account.
3. Add the recipient details, package weights and dimensions, and the required customs information.
4. Choose **Authority to Leave** or **Signature Required** when the delivery needs that instruction.
5. Create the shipment and print the returned carrier label.

AMS eGroup provides scheduled collections. You do not need to create a separate first-mile label, manifest or close-out for this integration.

## Rates and services

AMS eGroup can return account-specific freight rates. Rate availability and the services shown depend on the route and the services enabled for your account. If a service or rate is missing, confirm the service code and account configuration with AMS eGroup.

## Limitations

- Returns, shipment cancellation and insurance are not supported through the initial integration.
- Electronic commercial-invoice retrieval is not available. Provide an invoice separately if customs requests one.
- Tracking updates are available at parcel level. If a tracking event does not appear, check the tracking number with AMS eGroup before retrying the shipment.

## Troubleshooting

### I cannot save my AMS eGroup settings

Check that the account number, client ID and client secret are complete and match the account selected for your origin. If the settings still do not save, ask AMS eGroup to confirm that the credentials are active.

### I cannot create a label

Check that the order has a supported international route, complete package details and the customs information required for the destination. Then confirm that the selected service is enabled for your AMS eGroup account.

<!-- faq:start -->
<!-- faq:question -->Do I need to manifest AMS eGroup shipments?<!-- /faq:question -->
No. AMS eGroup provides scheduled collections, so there is no separate manifest or close-out step in Starshipit.
<!-- faq:end -->