# Remove a courier from Starshipit
URL: https://support.starshipit.com/articles/1791414000001-remove-a-courier-from-starshipit
Canonical: https://support.starshipit.com/articles/1791414000001-remove-a-courier-from-starshipit
Markdown: https://support.starshipit.com/articles/1791414000001-remove-a-courier-from-starshipit.md
Updated: 2026-10-08

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Disable a courier you no longer use, check the change, and re-enable it when needed.

Remove a courier from your available shipping options by disabling it in its settings. You do not need to delete your saved account details or product codes.

## Before you begin

- Sign in to the Starshipit account whose courier settings you want to change, using a login that can edit those settings.
- Complete any outstanding manifest or shipment-cancellation tasks for this courier before disabling it.
- If you are switching couriers, connect the replacement first. Review your [default courier services](/articles/203889659-set-a-default-courier-service) and any rules under **Settings > Rules** that assign the old courier.

## Disable the courier

1. Go to **Settings > Couriers**.
2. Select **Settings** next to the courier you want to remove.
3. Clear the courier's enable checkbox, such as **Enable Australia Post**, **Enable DHL**, or **Enabled**. Leave the account details and product codes in place.
4. Click **Save**. If the page has more than one **Save** button, use the one for the section containing the enable checkbox.

:::important
Disabling a courier does not cancel shipments you have already created. If a parcel will not be sent, follow [Cancel a courier shipment](/articles/12936466001295-cancel-a-courier-shipment) separately.
:::

## Check the change

Return to **Settings > Couriers** and refresh the page. The disabled courier should no longer appear in your current courier list.

If you switched to another courier, open an unshipped order and check that you can select the replacement courier and service. Do not print a label just to test removal.

## Troubleshooting

- **The courier still appears:** Reopen its settings and check whether the enable checkbox is still selected. Clear it and save that section again. If saving reports an error, resolve the displayed error before checking the courier list.
- **You cannot edit the courier:** Ask your account administrator or the person managing your parent account to make the change. Some linked accounts restrict access to courier settings.
- **You cannot find an enable checkbox:** Contact Starshipit Support with the courier name and the account you want to change. Do not remove credentials or product codes as a substitute for disabling it.

## FAQs

<!-- faq:start -->

<!-- faq:question -->Can I add the courier back later?<!-- /faq:question -->

Yes. Go to **Settings > Couriers > Add a new courier**, select the courier, and turn its enable checkbox back on. Check the saved account details and product codes, then click **Save**. Follow the courier's setup guide if you need to reconnect or update its credentials.

<!-- faq:end -->

## Related articles

- [Connect your couriers](/articles/360001709115-connect-your-couriers)
- [Set a default courier service](/articles/203889659-set-a-default-courier-service)
- [Cancel a courier shipment](/articles/12936466001295-cancel-a-courier-shipment)