# Set up YTO Express Australia
URL: https://support.starshipit.com/articles/1788307200122-set-up-yto-express-australia
Canonical: https://support.starshipit.com/articles/1788307200122-set-up-yto-express-australia
Markdown: https://support.starshipit.com/articles/1788307200122-set-up-yto-express-australia.md
Updated: 2026-10-05

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Set up YTO Express Australia in Starshipit for Australian domestic shipping.

Connect YTO Express Australia to Starshipit to create labels and track parcels on YTO's Australian self-delivery network.

## Before you begin

To connect YTO Express Australia to Starshipit, you need:

* An active YTO Express Australia account for its Australian self-delivery network.
* Your YTO **Partner code** and **Secret key**.
* Production API access enabled by YTO, including any required Starshipit IP allowlisting.
* YTO's production service code `PC19602`. YTO calls this service **YTO Last-Mile Service**. Starshipit's product list currently labels it **YTO Express AU Domestic**; check the code to confirm the correct service.

Ask your YTO account manager for your credentials and to enable production API access for your account.

YTO charges each parcel when it receives its first A-scan, not when you print a label.

## Set up YTO Express Australia

1. In Starshipit, go to **Settings > Couriers > Add a new courier**.
2. Select **Australia** as your shipping-from country.
3. Select **YTO Express Australia** and enable the courier.
4. Enter your **Partner code** and **Secret key**.
5. Under **Product codes**, add `PC19602` with the service name **YTO Last-Mile Service**, then set it as your default YTO product.
6. Click **Save**.

## Verify the setup

1. Create an Australian domestic test order with complete sender and recipient details.
2. Add a parcel with a positive weight and dimensions.
3. Select **YTO Express Australia** and product `PC19602`, then create the label.
4. Confirm that Starshipit saves the YTO waybill and produces a readable PDF label.
5. Reprint the label and confirm that the same shipment and waybill are used.

## Arrange collection

Arrange each pickup directly with YTO Express Australia. If you ship regularly, ask YTO whether it can set up a recurring collection for your account. Starshipit does not book YTO pickups.

You do not need to manifest or close out YTO shipments in Starshipit before collection.

## Limitations

* The integration supports YTO's Australian self-delivery network for domestic shipments only.
* YTO does not provide a price-query API, so Starshipit cannot return live YTO rates.
* Each physical parcel receives its own waybill and shipping label.
* International shipping, returns, shipment cancellation, and dangerous goods are not supported.
* Tracking updates depend on events being available from YTO.

## Troubleshooting

### Your account does not connect

Re-enter your **Partner code** and **Secret key**, then click **Save** again. If the details are correct, ask your YTO account manager to confirm that production API access is enabled and that any required IP allowlisting is complete.

### A label cannot be created

Check that:

* The sender and recipient are both in Australia and within YTO's supported network.
* The sender and recipient address and phone details are complete.
* The parcel has a positive weight, length, width, and height.
* Product `PC19602` is enabled for your YTO account.

If the shipment is still rejected, contact Starshipit Support with the order number and the error shown in Starshipit. Do not include your YTO secret key.

### No shipping rate is displayed

This is expected. YTO does not provide a price-query API for this integration, so Starshipit cannot display live YTO rates.