# Set up IncaPost
URL: https://support.starshipit.com/articles/1788307200002-set-up-incapost
Canonical: https://support.starshipit.com/articles/1788307200002-set-up-incapost
Markdown: https://support.starshipit.com/articles/1788307200002-set-up-incapost.md
Updated: 2026-09-01

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Connect IncaPost to Starshipit for rates, labels, and tracking on supported Australian domestic lanes.

Connect IncaPost to Starshipit to get rates, print labels, and track shipments on supported Australian domestic lanes.

## Before you begin

Make sure you have:

* An active IncaPost account
* An IncaPost API key that can get rates and create orders
* A sender and delivery address within IncaPost's supported service area

Contact your IncaPost account manager if you need an API key or want to confirm which locations your account can service.

## Set up IncaPost

1. In Starshipit, go to **Settings > Couriers > Add a new courier**.
2. Select **Australia** as the shipping-from country.
3. Select **IncaPost**.
4. Tick **Enable IncaPost**.
5. Enter your **API Key**.
6. Keep the default **Base URL** unless IncaPost has given you a different one.
7. Click **Save**.

## Add product codes

Product codes are optional. Leave this section empty to use all services returned for an eligible shipment, or add the services you want to use:

| Product code | Product name |
| ------------ | ------------ |
| `S` | Standard |
| `P` | Priority |

To restrict the available services:

1. Go to the **Product Codes** section.
2. Click **Add**.
3. Enter the product code and a name you will recognise.
4. Click **Save**.

The services returned for each shipment depend on the addresses, parcel weight, and your IncaPost account.

## Troubleshooting

### No rates are returned

Check that the API key is correct and that both addresses are within IncaPost's service area. Make sure the parcel has a valid weight.

### A label cannot be created

Ask IncaPost to confirm that your API key is authorised to create orders. An API key may be able to return rates without having permission to create a shipment.

### The connection fails after changing the Base URL

Restore the **Base URL** to `https://incapost.com.au/api/starshipit`, then save again. Only use a different address when IncaPost asks you to.