# Managing locations and brands
URL: https://support.starshipit.com/articles/15100000000006-managing-locations-and-brands
Canonical: https://support.starshipit.com/articles/15100000000006-managing-locations-and-brands
Markdown: https://support.starshipit.com/articles/15100000000006-managing-locations-and-brands.md
Updated: 2026-11-02

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Add locations and brands, update pickup addresses, copy notification and package settings, and export data from the Locations & Brands page.

Use **Locations & Brands** in Ops Manager to add child accounts, update pickup addresses, copy settings and export your account list. Check the parent account and the accounts you intend to update before making changes across your network.

## Before you begin

Open Ops Manager from the parent account that manages your locations and brands. Follow [Get started with Ops Manager](/articles/15100000000002-get-started-with-ops-manager#check-your-account-details) to check your access and account details.

Before copying settings, review the parent account's configuration and decide which child accounts should receive it.

## Add locations and brands

### Add one account

1. Go to **Locations & Brands**.
2. Select **Add account**.
3. Fill in the account details.
4. Review the default settings. All three are turned on by default:
   - **Inherit address book**: the new account shares the parent's address book.
   - **Clone carrier settings**: the new account starts with the same carrier configuration as the parent.
   - **Apply all parent rules**: the parent's shipping rules are applied to the new account immediately.
5. Turn off any defaults you want to configure separately, then select **Create**.

### Create accounts from CSV

If you're adding many accounts at once, you can upload a CSV file instead.

1. Go to **Locations & Brands** and select **Bulk create**.
2. Download the example CSV to see the required column format.
3. Fill in your account details and save the file.
4. Upload the completed CSV and follow the prompts to finish the import.

## Update pickup addresses

### Edit one account

1. Find the account in the **Locations & Brands** table.
2. Select the account to open its details.
3. Edit the pickup address fields and save.

:::note
Pickup addresses load in the background per account. If one account's address fails to load, the others continue loading. You won't lose the rest of the list.
:::

### Update addresses from CSV

1. From **Locations & Brands**, select **Export with pickup addresses** to download the current address data.
2. Edit the exported file with your updated addresses.
3. Select **Bulk import pickup addresses** and upload the updated CSV.

## Copy settings to child accounts

### Copy notification settings

You can push notification settings from the parent account to child accounts in three ways:

- **Copy webhook notifications**: copies webhook URL and secret settings only.
- **Copy customer notifications**: copies customer-facing email and SMS template settings only.
- **Copy all notifications**: copies both webhook and customer notification settings at once.

For more granular control, open the notification dialog for an individual account. From there you can set the webhook URL and secret, and toggle email and SMS templates per shipment event.

### Copy package settings

Before you copy, you can review what the parent account has set up. The package summary shows the number of boxes configured, the number of satchels, and the import mode.

1. Open the package settings panel from **Locations & Brands**.
2. Review the parent's current package setup.
3. Select the child accounts you want to copy settings to.
4. Start the copy. Progress is tracked per account so you can see which accounts have been updated.

You can also view and copy package settings to a single account from that account's individual detail view.

## Export account details

To download your list, select **Export** from the **Locations & Brands** page. The export includes the account details shown in the table.

To include pickup addresses in the export, use **Export with pickup addresses** instead.

## Check your changes

- After creating accounts, find the intended locations or brands in **Locations & Brands** and review their account details.
- After changing pickup addresses, compare the saved details with the addresses you intended to use. Use **Export with pickup addresses** when checking several accounts.
- After copying package settings, review the per-account progress and the package settings for the intended child accounts.

If an address fails to load, check that account separately before changing it. Contact [Starshipit support](/ticket) if the problem continues, with the parent account, affected child account and action you were trying to complete.

## Related articles

- [Get started with Ops Manager](/articles/15100000000002-get-started-with-ops-manager)
- [Manage users, rules and configuration](/articles/15100000000007-managing-users-rules-and-configuration)