The overview dashboard is your landing screen after signing in. It gives you a live snapshot of order activity, exceptions, and delivery performance across all your locations and brands.
Filters
Two filters sit at the top of the dashboard and apply across all tabs.
| Filter | Options |
|---|---|
| Location & brand selector | Defaults to All locations & brands. Use it to focus on a specific location or brand. |
| Time period | Last 24 hours, Last 7 days, Last 30 days, or Last 90 days. |
Metric cards
Below the filters, four headline cards summarise your network at a glance:
| Card | What it shows |
|---|---|
| Total Orders | All orders in the selected period |
| Unshipped Orders | Orders that haven't been dispatched yet |
| In Transit | Orders currently moving through the carrier network |
| Delivered | Orders successfully delivered |
Clicking any card takes you to the Orders page, pre-filtered to match that status.
Tabs
Order status
Shows your order pipeline from Unshipped through to Delivered, plus an aged unshipped breakdown:
| Age window | Label |
|---|---|
| 24–48h | Within the usual ageing window |
| 48–72h | Needs attention |
| 72h+ | Critical delay |
Clicking a row opens the Orders page filtered to that location or brand, status, and age group.
Exceptions
Lists active issues detected across your locations and brands. Each row shows:
- Exception type: Aged Unshipped, Transit Delay, Address Issues, or Manifest Delay
- Location or brand affected
- Count of matching orders
- Severity level
To investigate, click the external-link icon on the row. This opens the Orders page in a new tab with filters already applied.
When everything is running smoothly, the tab shows a no exceptions state. Check this tab regularly to catch issues before they reach customers.
For a full description of each exception type and the investigation workflow, see Monitoring and acting on exceptions.
Performance
Shows three delivery metrics for the selected period:
- Order-to-delivery business days
- Transit-time business days
- Delivery target breakdown — progress bars showing how many orders landed in each window: Same Day, Next Day, 2–3 days, 4–5 days, and 5+ days
Use this tab to spot whether your network is meeting delivery commitments.
Breakdown
Lists each location and brand with the following columns:
| Column | What it shows |
|---|---|
| Total orders | All orders for this location or brand |
| Unshipped | Orders not yet dispatched |
| Printed | Labels printed, not yet manifested |
| In Transit | Currently with the carrier |
| Delivered | Successfully delivered |
| Fulfilment rate | Percentage of orders reaching delivered status |
Click any column header to sort. Sorting by Unshipped visually highlights locations and brands with high counts.
Numbers update as data loads
Figures load progressively as data comes in from each connected account. Numbers may shift briefly while the page loads — this is normal and not an error.
If the dashboard cannot display analytics, check that your account has eligible child accounts connected. Analytics will not load if no eligible locations or brands exist.