# Using the overview dashboard
URL: https://support.starshipit.com/articles/15100000000003-using-the-overview-dashboard
Canonical: https://support.starshipit.com/articles/15100000000003-using-the-overview-dashboard
Markdown: https://support.starshipit.com/articles/15100000000003-using-the-overview-dashboard.md
Updated: 2026-05-04

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Monitor order status, exceptions, and delivery performance across all your locations and brands from a single dashboard.

The overview dashboard is your landing screen after signing in. It gives you a live snapshot of order activity, exceptions, and delivery performance across all your locations and brands.

## Filters

Two filters sit at the top of the dashboard and apply across all tabs.

| Filter | Options |
|---|---|
| **Location & brand selector** | Defaults to **All locations & brands**. Use it to focus on a specific location or brand. |
| **Time period** | **Last 24 hours**, **Last 7 days**, **Last 30 days**, or **Last 90 days**. |

## Metric cards

Below the filters, four headline cards summarise your network at a glance:

| Card | What it shows |
|---|---|
| **Total Orders** | All orders in the selected period |
| **Unshipped Orders** | Orders that haven't been dispatched yet |
| **In Transit** | Orders currently moving through the carrier network |
| **Delivered** | Orders successfully delivered |

Clicking any card takes you to the Orders page, pre-filtered to match that status.

## Tabs

### Order status

Shows your order pipeline from **Unshipped** through to **Delivered**, plus an aged unshipped breakdown:

| Age window | Label |
|---|---|
| 24–48h | Within the usual ageing window |
| 48–72h | Needs attention |
| 72h+ | Critical delay |

Clicking a row opens the Orders page filtered to that location or brand, status, and age group.

### Exceptions

Lists active issues detected across your locations and brands. Each row shows:

- **Exception type**: Aged Unshipped, Transit Delay, Address Issues, or Manifest Delay
- **Location or brand** affected
- **Count** of matching orders
- **Severity** level

To investigate, click the external-link icon on the row. This opens the Orders page in a new tab with filters already applied.

When everything is running smoothly, the tab shows a **no exceptions** state. Check this tab regularly to catch issues before they reach customers.

For a full description of each exception type and the investigation workflow, see [Monitoring and acting on exceptions](/articles/15100000000012-monitoring-and-acting-on-exceptions).

### Performance

Shows three delivery metrics for the selected period:

- **Order-to-delivery business days**
- **Transit-time business days**
- **Delivery target breakdown** — progress bars showing how many orders landed in each window: Same Day, Next Day, 2–3 days, 4–5 days, and 5+ days

Use this tab to spot whether your network is meeting delivery commitments.

### Breakdown

Lists each location and brand with the following columns:

| Column | What it shows |
|---|---|
| **Total orders** | All orders for this location or brand |
| **Unshipped** | Orders not yet dispatched |
| **Printed** | Labels printed, not yet manifested |
| **In Transit** | Currently with the carrier |
| **Delivered** | Successfully delivered |
| **Fulfilment rate** | Percentage of orders reaching delivered status |

Click any column header to sort. Sorting by **Unshipped** visually highlights locations and brands with high counts.

## Numbers update as data loads

Figures load progressively as data comes in from each connected account. Numbers may shift briefly while the page loads — this is normal and not an error.

:::note
If the dashboard cannot display analytics, check that your account has eligible child accounts connected. Analytics will not load if no eligible locations or brands exist.
:::