# Import WMS orders from CSV
URL: https://support.starshipit.com/articles/14700000000098-import-wms-orders-from-csv
Canonical: https://support.starshipit.com/articles/14700000000098-import-wms-orders-from-csv
Markdown: https://support.starshipit.com/articles/14700000000098-import-wms-orders-from-csv.md
Updated: 2026-11-08

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Import offline or wholesale orders into the selected Starshipit account, review results and retry only failed order groups.

Use CSV import for orders that do not arrive from a connected sales channel. WMS submits each valid order to the selected Starshipit account, then imports it through the normal order flow.

## Before you begin

You need access to the intended Starshipit account and permission to manage fulfilment. Prepare existing product SKUs and complete delivery addresses. Each file supports up to 50 orders, 1,000 line items and 1 MB.

## Import orders from CSV

Use the order CSV import for offline, wholesale, or other orders that are not supplied by a connected store.

1. Open the **Orders** dashboard and select **Import CSV**.
2. Select **Download CSV Template**.
3. Add the destination and product details. Use one row for each order line, and repeat the same order reference for lines that belong to one order.
4. Return to **Import CSV** and select the Starshipit account that should own the orders.
5. Select the completed CSV file, then select **Import Orders**.
6. Review the submitted and failed totals. If an order fails, create a new CSV containing every row for only that failed order reference, correct the reported issue, and import the retry file. Do not re-import order references that were already submitted.

Each import can contain up to 50 orders, 1,000 line items, and a 1 MB file. WMS submits each valid order to the selected Starshipit account, then processes it back into WMS through the normal order flow.

## Verify the imported orders

Confirm the submitted orders appear under the intended account and return to the WMS Orders dashboard. Compare their references, complete item lists and delivery addresses before release. Use the [Order CSV reference](/articles/14700000000041-import-and-export-wms-data-by-csv) for required columns and grouping rules.

## Related articles

* [Manage orders and allocation in WMS](/articles/14700000000010-manage-orders-and-allocation-in-wms)
* [Edit WMS orders and resolve addresses](/articles/14700000000086-edit-wms-orders-and-resolve-addresses)
* [CSV import and export reference](/articles/14700000000041-import-and-export-wms-data-by-csv)