# Monitor WMS fulfilment and warehouse health URL: https://support.starshipit.com/articles/14700000000078-monitor-wms-fulfilment-and-warehouse-health Canonical: https://support.starshipit.com/articles/14700000000078-monitor-wms-fulfilment-and-warehouse-health Markdown: https://support.starshipit.com/articles/14700000000078-monitor-wms-fulfilment-and-warehouse-health.md Updated: 2026-11-08 > For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt). > Review warehouse exceptions, fulfilment targets, backlog and short picks to decide which work needs attention. Review WMS health and fulfilment reports to identify blocked work and monitor whether orders meet your warehouse targets. Start with current exceptions, then compare performance over the relevant period. ## Before you begin You need analytics-view access for the report and analytics-export access for downloads. Choose the correct account, client and reporting period before comparing or sharing results. ## Health Open **[Health](https://wms.starshipit.com/dashboard/health)** to review warehouse issues before the team starts work. Results are grouped into: * **Needs attention** — issues such as **SKU stock shortfalls**, **Shipment discrepancies** and **Pick allocations needing repair**. * **Needs review** — issues such as **Orders reporting failed writeback**, **Integration failures** and **Open jobs for finished orders**. Select an issue to open its orders, inventory, allocations, jobs or background work. Health shows the checks allowed by your permissions and hides checks with no issues. Check the **Checked** time and select **Refresh** after completing a correction. ![The Health dashboard grouping stock shortfalls and allocation repairs under Needs attention, with integration failures under Needs review](/uploads/articles/starshipit-wms/web/getting-started/health-overview.jpg) ## Live warehouse Open **[Live warehouse](https://wms.starshipit.com/dashboard/live-warehouse)** from Health to see location stock and recent people, inbound and outbound activity on the warehouse layout. Select a location to open its details, or select **Refresh view** to reload the view. ![Live warehouse showing location stock and recent activity across warehouse work areas](/uploads/articles/starshipit-wms/web/reporting/live-warehouse.jpg) ## Backlog and work-in-progress aging Use **Reporting > Backlog & WIP Aging** to find unshipped orders that are waiting or blocked. The summary groups orders into **Under 24h**, **24–72h**, and **Over 72h** bands. Each row shows the order status, age, remaining units, active workflow, and a known blocker when the order is on hold or has a paused or failed job. Select a client to narrow the live backlog for a 3PL operation, then use the oldest and blocked rows to decide what needs follow-up first. ## Fulfilment report The **Fulfilment Report** shows outbound performance over a selected date range: * **Shipped orders** — total orders shipped in the period * **Packages** — total shipping parcels created * **Items shipped** — total item lines fulfilled * **Shipment cost** — carrier cost information where available from the shipment record * **Completed by user** — a breakdown of fulfilment activity by staff member, showing who picked and packed which orders This report is available as a **CSV export**, making it easy to share with a team lead, use in a weekly performance review, or import into a spreadsheet for further analysis. Date filters use local warehouse dates so daily reporting lines up with the team working day. ## Short picks report Use **Reporting > Short Picks** to review backorders created for the remaining portion of an order. Set **From**, **To** and **Client**, then select **Refresh**. Dates and import times use the account timezone. Backorders remain visible after later picking or shipping, so this is not a list of only unfinished work. For merged orders, the report shows **Original orders** where those references are available, and includes them in the CSV. If **References incomplete** or **Merge status unknown** appears, refresh to retry and check the order history before relying on the references. You need analytics-view access to open the report and analytics-export access to download **CSV**. Refresh after changing filters before exporting. ## Performance dashboard The **Performance dashboard** shows fulfilment cycle time metrics — how long it takes from an order being released to it being shipped: * **Average cycle time** — the mean time from release to ship across all orders in the period * **Median cycle time** — the middle value, less affected by outliers * **p90 cycle time** — the 90th percentile, showing what the slowest 10% of orders look like * **SLA target** — your configured performance target, used to compare actual cycle times against the expected service level A **daily trend chart** plots cycle times over time, helping you see whether fulfilment is speeding up or slowing down. Choose **Today**, a rolling 7, 14, 30, 60, or 90-day period, or one calendar date. WMS applies the warehouse account's timezone to day boundaries. Where your permissions allow it, select an order total or performance group to open the matching shipped orders for the selected period. Users with settings-management access can open the dashboard settings to configure: * The fulfilment target in business hours. * The start and end of the warehouse working day. * The weekdays that count as working days. * Whether WMS shows the SLA state on active Pending and Released orders. The default target is 24 business hours, measured from 9:00 am to 5:00 pm, Monday to Friday. Set the warehouse schedule before comparing teams or date ranges so elapsed time excludes the right non-working hours. Use the performance dashboard to: * Set benchmarks for your team * Spot days or weeks where processing slowed and investigate why * Track improvement after process changes (for example, introducing batch picking or adding a packing bench) ## Follow up and verify Open the affected order, stock record or job to investigate the cause. After correcting it, refresh the report and check its timestamp. Review the working schedule and target before comparing performance across dates. ## Related articles * [Choose a WMS report](/articles/14700000000021-choose-a-wms-report) * [Manage orders and allocation in WMS](/articles/14700000000010-manage-orders-and-allocation-in-wms) * [Manage background work in WMS](/articles/14700000000066-manage-background-work-in-wms) * [Review WMS staff performance and leaderboard](/articles/14700000000075-review-wms-staff-performance-and-leaderboard)