# Review WMS staff performance and leaderboard
URL: https://support.starshipit.com/articles/14700000000075-review-wms-staff-performance-and-leaderboard
Canonical: https://support.starshipit.com/articles/14700000000075-review-wms-staff-performance-and-leaderboard
Markdown: https://support.starshipit.com/articles/14700000000075-review-wms-staff-performance-and-leaderboard.md
Updated: 2026-11-08

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Compare recorded picking and packing work, interpret exclusions and display the staff leaderboard on a warehouse screen.

Use WMS staff reports to review recorded warehouse work. Compare like work types and check each report’s coverage before using its counts or elapsed times to compare staff.

## Before you begin

You need analytics-view access for the report and analytics-export access for downloads. Choose the correct account, client and reporting period before comparing or sharing results.

## Staff leaderboard

Use **Reporting > [Staff leaderboard](https://wms.starshipit.com/dashboard/reporting/staff-leaderboard)** to compare recorded picking and packing activity or display progress on a shared warehouse screen. You need account-wide analytics-view access. The report is unavailable in a client-scoped view.

1. Choose a complete date range in **Report period**. The report loads automatically, using the account timezone shown on the page.
2. Choose **Rank by** separately for the **Picking** and **Packing** boards.
3. Check **Last updated** and the exclusions below the boards before comparing results.

![The staff leaderboard showing separate Picking and Packing boards, report dates, ranking controls and warehouse dispatch totals](/uploads/articles/starshipit-wms/web/reporting/staff-leaderboard.jpg)

| Board | Rank by | What it counts |
| --- | --- | --- |
| **Picking** | **Recorded stock units** (default) | Stock units recorded in successful item-pick events |
| **Picking** | **Recorded pick actions** | Successful item-pick events |
| **Packing** | **Completed pack jobs** (default) | Completed jobs in the bundle, one-SKU, two-SKU and 3+ SKU work types |
| **Packing** | **Orders in completed jobs** | Orders within those completed jobs; an order can count in more than one job |

Equal totals share a rank. Staff appear only when they have a positive count for the selected metric. These rankings compare recorded volume; workloads and batch sizes can differ. Use [Staff packing performance](#staff-packing-performance) to compare elapsed packing-job times within similar work types.

Picking excludes batch-only summaries and actions without a recorded staff member. Its counts do not measure completed orders or net fulfilled output. Packing excludes mixed or unknown work types and jobs without exactly one recorded staff member, including jobs involving multiple people. Open **How to read these counts** for the measurement notes.

### Read the warehouse totals

The four totals above the boards use two different timeframes:

* **Orders dispatched** and **Stock units dispatched** show recorded dispatch activity within the selected report dates, including partial dispatches. Each order counts once within the period. Undoing a shipment or processing a return does not deduct from these dispatch totals.
* **Orders awaiting dispatch** and **Stock units awaiting dispatch** show the remaining work across all dates at the last refresh. They exclude held orders, and partially shipped orders contribute only their remaining quantities. Changing the report dates does not limit these totals to that period.

Warehouse stock units use base units, including component quantities for bundles that are picked as separate components. Check any coverage warnings: shipment records without a unique order are excluded from the dispatched order count, and orders with unresolved demand or shipment history are excluded from awaiting-dispatch totals.

### Display and refresh the leaderboard

Select **Screen mode** to expand the leaderboard. When a board has more than eight staff, its pages rotate every 15 seconds. Use **Pause rotation** or **Resume rotation** to control paging, and **Exit screen mode (Esc)** or the Escape key to return to the dashboard.

**Auto-refresh** starts at **Off · manual**. Choose **Every 1 minute** or **Every 5 minutes** for automatic updates, or select **Refresh report** to reload manually. If a refresh fails, the last successful result for those dates may remain visible. Check **Last updated** and select **Refresh report** to retry. If a board has no ranked work, try another date range or metric and review its exclusions.

## Staff packing performance

Use **Reporting > Staff packing performance** to compare completed packing jobs within similar work types. This report requires account-wide analytics-view access and is unavailable in a client-scoped view.

Choose **Completed in period**, then compare median elapsed job times within the same work type. Check the number of timed jobs, order counts and batch sizes before comparing staff. Elapsed time runs from start to completion and can include pauses, waiting and shipment confirmation; it does not measure individual active packing time.

Staff attribution uses the sole person recorded completing packing or printing the first label for an order in the job. Later label reprints do not count, and assignment alone does not determine attribution. Jobs with multiple recorded people stay outside the staff comparison. Review **Work outside the staff comparison** for jobs excluded from the comparison.

Work types use the current product setup, so later product changes can affect historical results.

## Staff management and productivity

The **Staff Management** section includes productivity metrics for warehouse staff:

* **Active users** — who has been active in the system in the selected period
* **Picks per hour** — picking throughput per team member
* **Packs per hour** — packing throughput per team member
* **Process breakdown** — how time is split between picking, packing, putaway, replenishment and other tasks
* **Peak hours** — when each staff member is most active (useful for scheduling)

Click into an individual staff member to see their **detail sheet**: a timeline of their activity, job completions and productivity metrics.

## Review packing benches

Open **Reporting > Packing Bench Reporting**, choose **Date Range** and select **Generate Report**. Review **Bench Summary** and the individual completed jobs, orders and units. Use **Export CSV** for the generated results. Bench throughput is a different view from individual staff performance.

## Verify a comparison

Confirm the period, timezone, ranking metric and Last updated time. Review excluded work and sample job records when a result is unexpected. A dispatch count, completed-job count and elapsed job time measure different things.

## Related articles

* [Choose a WMS report](/articles/14700000000021-choose-a-wms-report)
* [Monitor WMS fulfilment and warehouse health](/articles/14700000000078-monitor-wms-fulfilment-and-warehouse-health)