# Troubleshoot Starshipit WMS
URL: https://support.starshipit.com/articles/14700000000047-troubleshoot-starshipit-wms
Canonical: https://support.starshipit.com/articles/14700000000047-troubleshoot-starshipit-wms
Markdown: https://support.starshipit.com/articles/14700000000047-troubleshoot-starshipit-wms.md
Updated: 2026-07-20

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Find the right next step when WMS users cannot access a page, stock does not look right, or an inbound or fulfilment workflow cannot progress.

Use this guide to identify the most likely place to investigate a WMS issue before escalating it.

## Find the right troubleshooting guide

| Issue | What to check |
| --- | --- |
| A user cannot see a page or complete an action | [Set up WMS users, roles and client access](/articles/14700000000036-wms-users-roles-permissions-client-access) |
| A setting is missing or does not behave as expected | [WMS settings reference](/articles/14700000000031-wms-settings-reference) |
| Stock quantity or availability looks wrong | [Adjust stock and investigate stock movements](/articles/14700000000020-stock-integrity-and-adjustments) |
| An order cannot be picked, packed or shipped | [Manage orders and allocation in WMS](/articles/14700000000010-starshipit-wms-orders-and-allocation) |
| A mobile workflow is failing | [Troubleshoot Starshipit WMS Mobile](/articles/14700000000038-troubleshoot-starshipit-wms-mobile) |
| An integration is not syncing as expected | [Understand WMS integrations](/articles/14700000000044-understand-wms-integrations) |

## Capture useful details before escalating

Record the WMS account, affected user, order, purchase order, product SKU or location, the time the issue occurred, and any visible error message. Include the workflow step where it stopped and whether the same issue affects other users or records.

This information makes it much faster for your WMS administrator or Starshipit Support to reproduce the problem.