# Reporting and insights
URL: https://support.starshipit.com/articles/14700000000021-reporting-and-insights
Canonical: https://support.starshipit.com/articles/14700000000021-reporting-and-insights
Markdown: https://support.starshipit.com/articles/14700000000021-reporting-and-insights.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Monitor warehouse health, fulfilment throughput, inbound receipts, and staff productivity using WMS reporting dashboards.

Starshipit WMS reporting is spread across several dashboards rather than a single reporting hub. Each dashboard focuses on a different lens of warehouse performance:

| Dashboard | What it shows |
|---|---|
| **Operations** | Warehouse health at a glance — active warnings, backlog, and a restocking summary |
| **Fulfilment Report** | Shipped orders, packages, and items; completed-by-user breakdown; CSV export |
| **PO Receipt Report** | Received purchase orders, supplier, status, lines, items per receipt, and carton counts; CSV export |
| **Performance** | Fulfilment cycle times (average, median, p90) and daily trends |
| **Staff Management** | Staff activity, picks/hour, packs/hour, peak-hour patterns, and per-user detail |

## Operations dashboard

The **Operations dashboard** ([wms.starshipit.com/dashboard/operations](https://wms.starshipit.com/dashboard/operations)) gives you a real-time health check of your warehouse. It shows:

* **Active warnings** — issues that need attention, such as orders with insufficient stock or integration errors.
* **Backlog** — orders that are pending or overdue.
* **Shipment anomalies** — flagged deliveries or fulfilment exceptions.
* **Insufficient stock** — a count of orders that cannot currently be allocated due to zero or negative available stock.
* **Restocking summary** — how many products are at or near stockout, with a link to the full [Restocking Insights](starshipit-wms-reporting-and-insights) dashboard.
* **Fulfilment summary** — a snapshot of orders picked, packed, and shipped today.

Use this dashboard at the start of each day to identify anything that needs attention before the team starts work.

## Fulfilment report

The **Fulfilment Report** shows outbound performance over a selected date range:

* **Shipped orders** — total orders shipped in the period
* **Packages** — total shipping parcels created
* **Items shipped** — total item lines fulfilled
* **Completed by user** — a breakdown of fulfilment activity by staff member, showing who picked and packed which orders

This report is available as a **CSV export**, making it easy to share with a team lead, use in a weekly performance review, or import into a spreadsheet for further analysis.

## PO receipt report

The **PO Receipt Report** shows inbound receiving activity over a selected date range:

* **Received POs** — purchase orders with at least one receipt in the period
* **Supplier** — which supplier each PO was from
* **Status** — current PO status (e.g. Received, Partially Received)
* **Lines received** — number of SKU lines received
* **Items received** — total units received across all lines
* **Cartons received** — if carton counts were recorded during receiving

This report is available as a **CSV export**. Use it to reconcile against supplier invoices, review receiving volumes by supplier, or identify frequently short-shipped POs.

## Performance dashboard

The **Performance dashboard** shows fulfilment cycle time metrics — how long it takes from an order being released to it being shipped:

* **Average cycle time** — the mean time from release to ship across all orders in the period
* **Median cycle time** — the middle value, less affected by outliers
* **p90 cycle time** — the 90th percentile, showing what the slowest 10% of orders look like

A **daily trend chart** plots cycle times over time, helping you see whether fulfilment is speeding up or slowing down.

Use the performance dashboard to:

* Set benchmarks for your team
* Spot days or weeks where processing slowed and investigate why
* Track improvement after process changes (for example, introducing batch picking or adding a packing bench)

## Staff management and productivity

The **Staff Management** section includes productivity metrics for warehouse staff:

* **Active users** — who has been active in the system in the selected period
* **Picks per hour** — picking throughput per team member
* **Packs per hour** — packing throughput per team member
* **Process breakdown** — how time is split between picking, packing, putaway, replenishment and other tasks
* **Peak hours** — when each staff member is most active (useful for scheduling)

Click into an individual staff member to see their **detail sheet**: a timeline of their activity, job completions and productivity metrics.

## Exporting report data

Both the Fulfilment Report and PO Receipt Report support **CSV export**. Other dashboard data (performance metrics, staff metrics) is currently view-only within WMS.

## Related guides

* [Restocking insights](starshipit-wms-restocking-insights)
* [Unified search](starshipit-wms-unified-search)
* [Stock integrity and adjustments](../../returns/articles/starshipit-wms-stock-integrity-and-adjustments)