# Customise Rates
URL: https://support.starshipit.com/articles/10633684708239-customise-rates
Canonical: https://support.starshipit.com/articles/10633684708239-customise-rates
Markdown: https://support.starshipit.com/articles/10633684708239-customise-rates.md
Updated: 2026-04-23

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Customise how rates are displayed at checkout, including carrier names, margins, and hidden services.

:::note
If you're looking to set up live rates at checkout, please refer to our [support guide](/articles/rates-at-checkout/set-up-guides/set-up-rates-at-checkout) for detailed instructions.
:::

## Setting up Customised Rates

To customise your shipping rates:

1. **Access the Customise Rates page**  
  Navigate to **Settings** \> **Customise Rates** \> Select **Add new carrier rates**.
2. **Modify display name**  
  You can change the display name for any carrier service.
3. **Set Margin Amount and Type**  
  Choose between a flat amount margin, percentage margin or setting a flat rate (overriding price returned from the courier) to adjust your rates.
4. **(Optional) Add a Condition**  
  Select an option from the dropdown such as Shipping Zone to only apply the customised rate when the condition applies.
5. **Apply margin to the following child accounts**  
  From the drop-down, select specific accounts you would like this margin to apply to
6. **Save your settings**  
  Once saved, these settings will apply automatically to your rates.

:::note
Example Let's say you modified the service code 7B05 for Australia Post to have a flat margin of$10.00. If the original rate was$5, the new rate displayed within an order will be$15.
:::

## Hiding a courier service

If you wish to hide a specific courier service from being displayed:

1. Navigate to **Settings** \> **Customise Rates** \> Select **Add new carrier rates**.
2. **Select the Service**  
  Choose the service you want to hide.
3. **Enable the Hide Product Option**  
  This will prevent the selected service from appearing in the rates list.

## Apply customised rates to your child account(s)

To customise rates for your child accounts, you have three options:

1. **Apply parent account settings across all child accounts**  
  When this setting is enabled, all customised rate settings configured in the parent account will automatically apply to each child account. This means any rate customisations made within individual child accounts will be overridden by the parent account settings.

* **Standardised Rates Across Locations**  
  If you’ve customised rates in the parent account to ensure consistency, for example, across multiple warehouses or stores, enabling this setting will apply those same rates across all child accounts. This ensures a unified experience for your customers, regardless of the child account.
* **Overriding Specific Customisations**  
  If you've customised rates in "Child Account A" but have this setting enabled, the child account will ignore its local customisations and instead display rates as set in the parent account.

2. **Customise rates for specific child accounts**  
  If you want to apply specific rate customisations to one or more child accounts, use the "Apply margin to the following child accounts" option when customising your shipping rates.\
3. **Applying different customised rates for child accounts**  
  You can apply unique customised rates per product code at the child account level. When customised rates are configured directly in a child account, they will override any rates inherited from the parent account.

## Important considerations

While the new settings page offers powerful customisation options, there are a few limitations to be aware of:

**Carrier Name Modification**The carrier name itself cannot be changed. However, service names can be modified.

**Margins and zero-dollar rates**

Margins are not applied to rates that return as $0. Carriers often return $0 when a service is unavailable, and adding a margin to these rates could mistakenly indicate the service is available.

**Viewing margin details in reports**

You can generate a [Shipping Price Report](/articles/orders-manifests-reports/reports/generating-reports) to see both base rates and margin rates for each order. This information is available in the "Margin" column of the report.

**Pricing visibility for 3PL child accounts**

For 3PL child accounts, you can hide the pricing breakdown from 3PL users so any applied margins are not visible. To do this, enable the following settings for the child account from the parent account:

* **Hide Courier Rates**
* **Display total price with margin (hide rate breakdown)**

Once these settings are enabled, only the total shipping price will be shown on unshipped orders.
If you need shipping price details for printed orders, you can generate a report from **Main Menu > Reports**.